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Mercedes-Benz of the Woodlands

The Woodlands, TX

Overview
Employees
Reviews
Vehicles
5.0
3,162 Reviews
Thank you for visiting Mercedes-Benz of The Woodlands, Texas' top rated authorized Mercedes-Benz dealer. Our all-new Mercedes showroom and service facility in The Woodlands area of Houston opened in April 2015 in the growing area North of Houston in Southeast Montgomery county. Our all new, full service Mercedes dealership is located convenient to I-45 between Conroe and Houston. We offer The Luxury of Convenience CONCIERGE PICKUP AND DELIVERY Luxury buyers expect luxury services, and we wouldn’t have it any other way. So our concierge service will save you a trip to the dealership by picking up your car when it's ready for service and promptly returning it when the job is complete. FREE LIFETIME CAR WASHES You keep your shoes shined, your suits pressed, your hair just so, and you want your car to look as put-together as you do. We want that too, which is why we’ll wash your car, for free, for as long as you own it. PRODUCT GENIUS BAR Modern luxury cars have technology everywhere you look, and we want you to experience our cars at their fullest expression. So we brought in some geniuses. People who know how to do everything from syncing phones and programming the navigation system to adjusting the mirrors or storing seat preferences. You name it, they’re here to show you how to do it. PRIVATE BUSINESS CENTER Luxury car owners know the value of their time, and at Mercedes-Benz of The Woodlands, we value your time. Our quiet, connected private business center will keep from having to brea
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16917 Interstate 45 South

The Woodlands, TX

77385

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Showing 3,162 reviews

April 23, 2024

Superb service as always from the moment you arrive until car pickup. Friendly, helpful, and pleasant staff. Easy service scheduling, no hidden charges or fees and no pressure to complete any suggested ser More

by cienglish69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issaha
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi cienglish69, thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and that our service met your expectations. We appreciate your support and look forward to serving you again in the future.

April 23, 2024

Professionalism at its best! It is always a pleasant experience when I bring my car in for service. More

by she.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, She! We strive to provide top-notch service to all our customers and it's great to hear that we met your expectations. We look forward to welcoming you back for your next visit. Have a wonderful day!

April 23, 2024

David is a really good salesman. This is my 3 car and I had help me with all my car. He is really professional salesman. And I will be back next year using his for my next car. I lo More

by hortonjessica
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Jessica, thank you for your wonderful review! We're thrilled to hear about your positive experience with David. We strive to provide excellent customer service, and we're delighted to know that he took such good care of you and your family. We look forward to seeing you again next year!

April 23, 2024

Thank for the wonderful customer service. Juan expedited our service as we have a child in a wheelchair and our Sprinter is our only means of transportation. Adding an accessible loaner to yo More

by BWhitley
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Renteria
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Bonnie, we are thrilled to hear about your positive experience with Juan and the exceptional customer service you received at Mercedes Benz of The Woodlands. Your feedback is invaluable to us, and we will certainly take your suggestion for an accessible loaner into consideration for future improvements. Thank you for your continued confidence in us!

April 21, 2024

Excellent service for my inspection. Professional and polite service rep, Fred. He took care of everything! More

by lindariehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Lindariehl, thank you for the wonderful review! We're thrilled to hear that you had a positive experience with us during your inspection. We strive to provide professional and polite service to all of our customers, and we're glad that was reflected in your experience. Thank you for choosing us!

April 19, 2024

Pleasant and helpful personnel. They take you at your appointment time and keep you posted on the status of your car during your appointment. Always helpful. Highly recommend the More

by Asterislinda
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Asterislinda, thank you for sharing your positive experience with our service department. We're glad to hear that our team was able to provide you with efficient and helpful service. We truly appreciate your recommendation and look forward to assisting you again in the future!

April 19, 2024

I love my car. This experience was amazing. Everyone in finance but especially Katherine. Katherine was patient and still had time to show me how the car works. Big More

by pinchbeckclaire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : El Hadji Toure
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Claire, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Katherine provided you with exceptional service and made your car buying process easy and enjoyable. We appreciate your feedback and look forward to serving you again in the future.

April 19, 2024

John and his team recently went the extra mile in servicing my car, from working with me on completing repairs while I was out of the country, to helping my wife coordinate the return of my car and l More

by Christie Prado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watkins
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Christie, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that John and our team were able to provide you with exceptional service, even when you were out of the country. We truly appreciate your recommendation to your friends and we look forward serving you again.

April 18, 2024

The team at the woodlands is the absolute best. They truly make the entire service process a pleasure and ensure that you are completely satisfied before you depart. More

by brian.gorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Brian, thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team at The Woodlands. Customer satisfaction is our top priority, and we are delighted that we were able to make your service process a pleasure. We appreciate your feedback and look forward to serving you again in the future.

April 16, 2024

Trent is a great rep for the dealership. He is on the ball. Great customer service More

by Trmoss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Hjuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Trmoss, thank you for taking the time to share your positive experience with Trent at our dealership. We are thrilled to hear that he provided great customer service and was on the ball. We appreciate your feedback and look forward to serving you again in the future.

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