Mercedes-Benz of the Woodlands

Outstanding customer service James Fraser from the moment I walked into MBOTW provided me with great customer service. He met or exceeded all my needs so I could purchase my new James Fraser from the moment I walked into MBOTW provided me with great customer service. He met or exceeded all my needs so I could purchase my new car. More

New Dealership in The Woodlands It is nice to have a new and conveniently located Mercedes dealership in The Woodlands. Liz Rincon had serviced cars for me previously at other locati It is nice to have a new and conveniently located Mercedes dealership in The Woodlands. Liz Rincon had serviced cars for me previously at other locations. I was pleased to find her at the new location where she handled the service on one of my cars in her usual professional and friendly way. Shortly after the service call, I returned and purchased a car from Nelson Sioson. He too, was very helpful and exhibited a truly professional manner throughout the entire process. There was none of the high pressure tactics sometimes seen when purchasing a car, and I shall continue to return to this Mercedes dealership in the future. I can highly recommend everyone that I met there. More

Best Service Adviser in the business. My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa An My name is Ursula Featherston. I have only taken my car to this dealership twice. The reason for my choosing this particular dealership is Ms. Aysa Anzaldua. She has been my service adviser for as long as I have owned a Mercedes. Ms. Anzaldua is extremely personable, trustworthy, and also extremely knowledgeable. She makes every experience "less painful" by her personality. I would follow her everywhere she goes. I hope that she will stay at Mercedes Benz of the Woodlands for a very long time. She follows up on every service and makes sure that everything was done to my satisfaction. More

Norman W Purchased my vehicle their this past weekend. Very pleasant experience. Everyone there was great, the whole experience was great from working with wit Purchased my vehicle their this past weekend. Very pleasant experience. Everyone there was great, the whole experience was great from working with with Mike Steel on the purchase of my vehicle, to Paula Alpha on the financial arrangements, to Matt Milner who walked me thru every aspect of the vehicle. Overall great experience More

Twice as Nice, Second Service Experience - Second to NONE Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it Last Saturday I took my second vehicle to the service center at Mercedes Benz of The Woodlands. I had some concerns about my 2005 SLK350. I bought it in 2013 and did not know the service history of the vehicle. Mainly I wanted some type of maintenance plan. I had addressed this to nearby dealership before MBOTW opened for business and never really got any feedback from them. This past Saturday I had the pleasure to meet with Kyle Galindo who is the Service Manager for MBOTW. I can honestly say that I was impressed with the way he took his time with me to hear all my concerns. He said that he would research the maintenance history of my vehicle and suggest a plan of action for maintenance. I now feel that I have someone in my corner. Thanks again Kyle! More

I wanted to be WOW'd It was like no other dealership I've ever experienced. Nicole made us feel like real people and not just potential buyers. She had a excellent way of It was like no other dealership I've ever experienced. Nicole made us feel like real people and not just potential buyers. She had a excellent way of explaining the details of finding an attractive luxury car that was a perfect fit for us. Thanks Nicole for making things happen for us! I was blown away when Arturo, our finance rep, called me the next morning to tell me he found an even better rate than the one I had already accepted. I asked him why he wanted to help me after I had already accepted the previous rate and he said Mercedes Benz believes in helping people as much as possible. Thanks Nicole for a beautiful car and for making our car purchase experience one to be WOW'd. More

MBOTW Setting the Bar for Customer Service Excellence My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous a My service center experience at Mercedes Benz of the Woodlands recently was pleasant. The employees that interacted with me were friendly, courteous and knowledgeable. I highly recommend this dealer for all and any of your Mercedes Benz / Sprinter service needs. They take a different approach to customer service that is second to none. I was so impressed with their customer service and attention to detail that I will have my other Mercedes serviced there soon. I highly recommend contacting Amy Rothenberger with any questions or concerns that you may have with this dealership. Amy has a fantastic personality and will answer all your questions. More

Truly an Exceptional experience I Truly had an Exceptional experience with you all! The service we received while buying the car was awesome, we truly had no complains at all. Al I Truly had an Exceptional experience with you all! The service we received while buying the car was awesome, we truly had no complains at all. All our questions or concerns were answer in a timely and professional matter. I never felt pressure, the entire process was smooth and all your employees were all really professional and friendly with all of us (my kids included) More

Superlative Friendly ,courteous dealership even though it was open only 3 weeks when I purchased my GLK 350.Will be my MB dealership for life. Love the coffee b Friendly ,courteous dealership even though it was open only 3 weeks when I purchased my GLK 350.Will be my MB dealership for life. Love the coffee bar ?? More