Mercedes-Benz of the Woodlands

Kriss Arbury aka "He jumps through hoops" Excellent service needs to be recognized. Kriss and everyone at the dealership went out of their way to make this a pleasant experience. I strongly Excellent service needs to be recognized. Kriss and everyone at the dealership went out of their way to make this a pleasant experience. I strongly recommend Kriss Arbury and Mercedes-Benz of the Woodlands More

Best dealership experience of my life. Thanks Kriss Arbury Kriss Arbury gave us better service two hours after closing time than we received at any of 3 other dealerships. Saved us thousands of dollars and gav Kriss Arbury gave us better service two hours after closing time than we received at any of 3 other dealerships. Saved us thousands of dollars and gave us first class service at every turn. Thanks to Kriss and Nic for the amazing experience. More

Great low pressure information from Kriss My son came in to pick something up from the dealership today and I went with him. While there, Kriss gave me a tour and showed me some of the showroo My son came in to pick something up from the dealership today and I went with him. While there, Kriss gave me a tour and showed me some of the showroom cars I liked. Gave me great information and showed me some great cars. Low pressure. More

Rating Dealership personnel and facility Our experience at Mercedes-Benz of The Woodlands was very satisfactory. The personnel and the facility were first class. Our salesman, Kriss Arbury, Our experience at Mercedes-Benz of The Woodlands was very satisfactory. The personnel and the facility were first class. Our salesman, Kriss Arbury, was very helpful, accommodating and patient. He and his supervisor stayed with us until 10:30 PM in order to complete the deal on the fine automobile we purchased. This is the fourth Mercedes that we have purchased over the years and it is by far the finest vehicle we have ever owned. We look forward to working with the service department and Kriss to keep our vehicle in top shape and running order for years to come. We will not hesitate to recommend your dealership to other folks. Linda and Robert Johnson More

Ready to be spoiled??? I am in my 50's and have had so many experiences with car dealerships that I have lost count. But I have hit the jackpot with a dealership that truly I am in my 50's and have had so many experiences with car dealerships that I have lost count. But I have hit the jackpot with a dealership that truly knows the meaning of service. Everything they do is to provide you a first class customer experience. Liz is my service manager and does a great job, actually beyond great. Narciso also helps out and is fabulous with service. They know you by name, they have special food (ice cream, starbucks... ) to nibble on. And provide massages!! Wash your car with every visit. Like where else do you get this spoiled for coming in to get excellent service!! Buy a Mercedes just to be able to come to this dealership. WOW!!! More

awesome experience I recently took my car in for service, first time at this dealership, it's an unbelievable dealership. EVERYONE was courteous, helpful, the dealershi I recently took my car in for service, first time at this dealership, it's an unbelievable dealership. EVERYONE was courteous, helpful, the dealership is immaculate, and best of all my service advisor is there, I have been a mercedes -benz owner for 12 yrs. and I can't imagine owning any other car, especially when this kind of service is right out my back door. Great Job!!! More

Terrible service We had a very bad experience with Codyour the used car sales "manager". He was insisting that we purchase the car that first night after we had dr We had a very bad experience with Codyour the used car sales "manager". He was insisting that we purchase the car that first night after we had driven over an hour up to the woodlands. We mentioned that we were going to come back to the dealership the following morning after signing our financial agreement and with our companies mechanic to inspect the vehicle. We were also willing to put down a $12,000 deposit. He mentioned the company required full finances before we could drive out of the lot or he could save the car, however, Paula in financing allowed us drive off the lot the following day with only the $12,000 deposit. Cody made it clear he was not willing to work with us. He wanted us to finance through your dealership at I'm assuming a 4.5% interest rate or so as apposed to the 1.74% rate we agreed upon with our bank that he told me we would not be approved for (but we were). For obvious reasons this was not an option. Cody told me he would not sell the car to us the following day because he already had an agreement with another dealership that would pay him the same amount of $25,500 (this was clearly not a true statement or he would not have held the car). In response to his comment he "held the car twice for us", he actually only held the car once as far as I know. The next day I called several dealerships and could not find the same model of car at the price we wanted. I can assure you if I would have received another fair offer I would have done business with that company because of Cody alone. The next day I called back and Rosario informed me that the car was still available. Rosario was the best car salesman I have ever had the pleasure of buying a car from and I would recommend her to anyone I know buying a car. It is unfortunate that Cody has ruined this referal to her because she deserves every sale she signes due to her advanced customer service skills and genuine concern to the customers needs. She even offered to pay for the scratched rims out of her pocket to ensure we had complete satisfaction of the sale and with the company. For the reason that Cody had asked Rosario to pay for the rims we will not be returning to repair them. I believe the rim is a defect the company should be paying for themselves before selling any car. At least that is how every other dealership has worked in my experience. I believe we had a misunderstanding and thought that the rims would be repaired during the detailing process. When we signed the "as is" form I was told the vehicle was in detailing in the back where we were lead to believe the rims were being repaired, therefore did not realize the rims had not been repaired when signing the form. These series of events with Cody will effect how we review this company online and in the survey that is coming. We are highly unsatisfied with Cody as a "manager" and will not be returning to this headache of a dealership. More

Red carpet experience! My husband and I were recently looking to purchase a new vehicle. We called several times and talked to Kriss. He gave us a lot of information and a My husband and I were recently looking to purchase a new vehicle. We called several times and talked to Kriss. He gave us a lot of information and answered all of our questions. We visited the dealership and Kriss showed us several vehicles. He is really awesome to work with and I would recommend him to anyone looking for a new car. We ended up choosing a beautiful ML 350. Arturo helped us with the financing portion and did a great job. It was well past closing for the dealership by the time we finished and they brought the car out. But, they all stayed to the end. Andrew walked us through every detail of the vehicle. He was so patient and I never felt rushed. I really appreciate his help. It didn't end with the sale. Kriss has called to check on us several times since then. They really do treat you right! Kriss, if your reading this, I'm ready to go for ice cream now. ?? Deanna & John More