Mercedes-Benz of the Woodlands

Great job MBOTW MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting my cars performance and went ahead to fix the issue in a timely and professional manner. The service personnel showed great courtesy and acted very friendly. They are new in the area and hope they keep up the great work. More

Excellent Service by all we worked with We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called ahead of time because we were an hour earlier than our appointment time but Liz said to come on that she would get us right in. When we arrived they got our car in right away. While there they fed us lunch and had coffee and anything else we might want to drink. All and all we had a wonderful experience and would recommend this dealership to anyone looking for a Mercedes-Benz. More

Excellency in customer service This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that was immediately corrected. The second time was for my B Service on my Benz. Just like the first time, I was met by quickly, ascertained the reason for my visit and, then, shown to the waiting area. My Service Advisor - Liz Rincon - met with me and began the process of service needs. She was most helpful as well as knowledgeable. She continuously kept me appraised of the work schedule, provided an estimate and permitted me the opportunity to make any changes to the proposal. Her knowledge was extremely helpful in making determinations as to the pros and cons of the suggested service items. This is the second time I have been fortunate to have Liz as my Service Advisor. They do an exceptionally excellent job. More

A breath of fresh air to deal with these poeple Went in with a pretty good deal set up by my credit card company. They honored the deal as well as made mw whole on my trade-in that was just at what Went in with a pretty good deal set up by my credit card company. They honored the deal as well as made mw whole on my trade-in that was just at what I owed. Even the finance guy was non pushy, that's a first. Our salesman was Troy Yoakum. If you get a chance to schedule oyur visit, ask for him. He was so thoughrough in explaining all the car had to offer (E350W in our case). We left knowing everything, no excuses for us. More

MY BIRTHDAY GIFT THIS MERCEDES DEALERSHIP IS THE BEST. EVERYONE WENT OVER AND ABOVE TO ACCOMMODATE ME. THEY TRULY SERENADED ME AND TREATED ME LIKE A QUEEN. MY SALESMAN THIS MERCEDES DEALERSHIP IS THE BEST. EVERYONE WENT OVER AND ABOVE TO ACCOMMODATE ME. THEY TRULY SERENADED ME AND TREATED ME LIKE A QUEEN. MY SALESMAN, NELSON SIOSON, GAVE ME GIFT AFTER GIFT. HE PRAYED WITH US AND PRAISED WITH US. I THANK GOD FOR HIM AND MERCEDES AND TO TOP IT OFF, I RECEIVED THIS CAR ON MY BIRTHDAY. MAY GOD BLESS THEM ALL. More

Excellent Service from dealership & Liz Rincon I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. More

Excellent Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Ri Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Rincon was friendly and had a great attitude, wait time was a little long for new tires and alignment, however I didn't realize they did a ten point inspection at the same time. Great dealership, great road service, great service dept, and great service writer. Thanks for the Great Experience. More

Great service, amenities, and overall experience I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, I found a used truck for a good price using cargurus.com. The truck happened to be at Mercedes-Benz of the Woodlands, and since it was a long drive, the earliest I could make it was the weekend. They have a very good website, and you can fill out most of the credit and trade-in information online. I got a quick online quote for my trade-in, filled out the credit app, and put a deposit down to hold the truck. We had an appointment at 11am, but arrived a little early on Saturday. Kriss was having the truck washed, so we wandered around the dealership looking at very expensive cars in the meantime. I can sum up the aesthetics by saying this is the most posh dealership I've seen; marble floors, interesting planer waterfall fountain, well-stocked coffee bar, very clean service garage, etc. When the truck was ready, we met Kriss outside and took it for a test drive. The first thing I noticed was the smell - this truck had obviously belonged to a heavy smoker. Another negative was that there were several small, but noticeable flaws on the interior; scratches on the nice leather, dash, etc. They happened to have another truck of the same model, so I asked Kriss if we could drive it as well. He was very accommodating and within two minutes we were taking the other truck for a spin. The second truck was in much better shape, and, though more expensive, was still a good price. All said, the process from start to finish took about 2 and a half hours, but it was a very comfortable 2.5 hours. We sat at a table in the snack/coffee bar area, and Kriss brought me forms to sign when he needed a signature. The dealership caters lunch every day for customers, and that day they had eggrolls and sandwiches. The drink fridge is very well stocked: starbucks bottled frappacinos, bottles Texas Teas, juice, Fiji water, etc. My only negative is that they ended up giving me significantly less for my trade than quoted online - even though I was very honest when answering questions regarding condition. That said, they still offered more than kbb.com trade value, so I can't really complain. All in all, this was a very pleasant experience and Kriss was an excellent facilitator. More

quality of personnel and service justifies cars' cost. The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks The overall sense of competence and helpfulness was evident the moment we walked in the door of this dealership. Mike Lange and the other folks we dealt with met our every need, In part because they understanding full well how much we (and no doubt many other Mercedes owners) treasure their MB vehicles. No doubt this dealership's employees have lots to do each and every day; and much of it must be of a repetitive nature. Nevertheless, during our visits to Mercedes-Benz of the Woodlands, we are always made to feel special, and they let us know that they will do whatever it takes to meet our service/repair expectations--which, by the way, they have done each and every time. Take it from me You just can't go wrong doing business with Mercedes-Benz of the Woodlands. More

An Exceptional buying experience from an Exceptional Team Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bo Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bought 3 Mercedes from the other dealership and wanted to give them a fair chance. Although the vehicles at both places were superb, I thought the size of the vehicle was not a good fit for my wife. I decided to buy her a brand new C300 instead of the used E350. While at the dealership down the street I mentioned this to the salesman (John Nguyen) after test driving the 2013 E350. He told me that I would not be interested in the new C300 because they had 4 cylinder engines. I was shocked at his statement since (1) I am the customer (2) the new vehicle was about $12,000 more than the used E350. I thanked him for his time and went to Mercedes Benz of The Woodlands. I arrived at Mercedes Benz of The Woodlands and was warmly greeted by Nick Botusan. He was very professional, yet very personable. I test drove the 2013 E350s there just to reassure my decision to go with the new C300. Afterwards Nick showed me several new C300s with a variety of colors and packages. I settled on one and started the negation phase of the purchase. This was an absolutely “no pressure” purchase. Nick continued to make sure that I was satisfied with each step of the purchase process. He promptly answered all my questions and concerns. During the negation I was introduced to the General Sales Manager Joe Drago, who was instrumental in reaching an agreeable purchase price. I then had the pleasure of meeting Finance Manager Arturo Gutierrez who worked hard finding an excellent finance rate that beat my credit union. Again I have to say that all these gentlemen catered to my needs and gave me a feeling of confidence that I made a solid deal. BTW, after six months of driving her new C300, my wife is really happy with the new design. I will continue to refer customers to Mercedes Benz of The Woodlands sales and service departments. One quick note: I have dealt with Service Manager Anthony Walding for many years and was happy to see him join the TEAM. More