Mercedes-Benz of the Woodlands

When it came time for me to look into a new vehicle, I contacted multiple Mercedes locations. The Woodlands location was the only one that answered me right away. I was connected with Katherine and from t contacted multiple Mercedes locations. The Woodlands location was the only one that answered me right away. I was connected with Katherine and from the beginning she was very understanding of my limited availability and was very responsive and helpful answering my questions via email. I popped in on her unexpectedly to ask additional questions one day out of the blue and she was more than welcoming and supportive even though I made it clear I wasn't ready to make a decision just yet. When I was ready, in my true unpredictable schedule fashion, I popped in on her yet again. She sat down with me and asked me questions about me and my individual needs. Immediately it became clear that she was not only really listening to me, but she saw me. She saw me and interacted with me as a person and not just a potential sale. She made absolutely certain I got exactly what I wanted and needed. And I did. I am so happy with my vehicle, my experience, and the time I spent with Katherine throughout the process. Mercedes-Benz of the Woodlands and Katherine specifically will continue to get all my praises and referrals. More

Amazing dealership and service every time we visit. Mark in service is always top notch - thank you! Mark in service is always top notch - thank you! More

Clean clear communicator with excellent service and also very knowledgeable about the product who supported me throughout the familiarization phase and afterwards. Bent over backwards to attend to me during very knowledgeable about the product who supported me throughout the familiarization phase and afterwards. Bent over backwards to attend to me during a panic moment and gave me good tips. All round gentleman. More

Excellent service, had a few warranty issues solved, no questions asked. Stress free, pleasurable experience! questions asked. Stress free, pleasurable experience! More

From the GM to the service and sales team the team is focused on quality and service. I have been a customer for many years and fully support them. Well done MBOTW! focused on quality and service. I have been a customer for many years and fully support them. Well done MBOTW! More

I enjoyed doing business with the Mercedes-Benz of the Woodlands team. They were very professional, knowledgable, and extremely courteous. Thank you all for a relaxing day car shopping. Woodlands team. They were very professional, knowledgable, and extremely courteous. Thank you all for a relaxing day car shopping. More

It is very rare that I would take the time to write a review but I thought your dealership deserved it. I went there to purchase a used car (2018 Mazda). Justin Kenney was my salesman. He was very profes review but I thought your dealership deserved it. I went there to purchase a used car (2018 Mazda). Justin Kenney was my salesman. He was very professional and treated me and my wife as though we were purchasing a new Mercedes. We negotiated the price with him for weeks. But he never gave up on us, and in the end we bought the car. I’m 75 and have bought probably 40 cars and this was the most pleasant and professional buy. I know this type of attitude comes from the top down. Congratulations to whoever leads this dealership. When it is time for me or my friends to buy a Mercedes, you will be our first, maybe only, stop. More

He was very knowledgeable and provided great customer service! His updates regarding my car were also very timely. service! His updates regarding my car were also very timely. More

Trinidad made my car buying experience quick and easy! I was contacted immediately after inquiring online about a vehicle, and he provided great service that allowed me to make purchasing my vehicle as ea I was contacted immediately after inquiring online about a vehicle, and he provided great service that allowed me to make purchasing my vehicle as easy as possible. More

I love this dealership! Juan is absolutely terrific. Helpful and quick. The technicians have never failed to do any repairs correctly the first time. I will always go to th Juan is absolutely terrific. Helpful and quick. The technicians have never failed to do any repairs correctly the first time. I will always go to this dealership and I highly recommend it to anyone who asks. More