Mercedes-Benz of the Woodlands

Top notch! I have bought many luxury vehicles over the past few decades and I have to say that my experience at Mercedes Benz of The Woodlands has by far been th I have bought many luxury vehicles over the past few decades and I have to say that my experience at Mercedes Benz of The Woodlands has by far been the best. This is evident (and perhaps due to in large part) in the dealership's absolute commitment to great customer service. Each person I interacted with went out of their way in the most sincere manner to make sure I felt welcome, well fed with quality drinks and snacks, and that I found exactly the vehicle I wanted. Special thanks to Kriss, my salesman, and David, my delivery specialist. Would recommend this place to everyone. More

Great Service Very nice facilities, it is a relatively new place, more importantly, the people working there are first class. The best is the service department, s Very nice facilities, it is a relatively new place, more importantly, the people working there are first class. The best is the service department, specially my service advisor Mike. More

Rosario is the best car sales person ever! Rosario was very nice, knowledgeable, professional, hardworking and responsive. Great communication skills and did everything to make the sales proc Rosario was very nice, knowledgeable, professional, hardworking and responsive. Great communication skills and did everything to make the sales process smooth and pleasant. I can't give this dealership a 5 star rating Because their inspection said the vehicle needed a tail/brake light and Nic the manager said they would replace it. Upon driving it home the dash light came on indicating "rear tail light failure". I had to replace this $6 part myself - hard to understand how the vehicle passes state inspection with a brake light out???? More

A very pleasant experience Rosario Fernandez made our visit and purchase a very nice experience. Arturo Gutierrez handled the financing part in a very low pressure environment Rosario Fernandez made our visit and purchase a very nice experience. Arturo Gutierrez handled the financing part in a very low pressure environment and up to the point. The way it should be !! Thank you !! More

Excelent The sales rep was awesome. he know exactly what I need . . and understand what I was looking for and what to recommend Marcos went to every sing The sales rep was awesome. he know exactly what I need . . and understand what I was looking for and what to recommend Marcos went to every single detail of the cars.. The best thing was I never feel pressure to buy If I decide to buy the car I'll be back with him Thank you Marcos Morales for your time and fo r everything More

Great!!! Having dealt with other high end dealerships I es very skeptical about dealing with Mercedes Benz of the Woodlands, I was truly surprised at how profe Having dealt with other high end dealerships I es very skeptical about dealing with Mercedes Benz of the Woodlands, I was truly surprised at how professional they where. Marcos Morales made my experience very smooth as he is very knowledgeable and very enthusiastic about the Mercedes Benz brand. I would highly recommend Marcos Morales for any of your cars needs. More

Luxury tailored buying experience This is my second Mercedes I have purchased in the last year from MBOTW. I told my sales associate what I was looking for to buy my wife. Within a few This is my second Mercedes I have purchased in the last year from MBOTW. I told my sales associate what I was looking for to buy my wife. Within a few days, she had it. No pressure, extremely knowledgeable about the product and most importantly, what I expect when I am investing in anything - personal attention. Rosario Fernandez has handled both sales with exemplary care. Every time I have been to the facility (license plates, oil changes and damage to a tire), I have been greeted with high-end resort level customer service (Mike Lange). After several interactions at another MB dealership, I swore I would never buy another MB again. This dealership has proven me wrong. More

Why didn't I just start at this dealership... First off let me give everyone some background information. As a former military combat veteran, and proud new father of my first-born son, I wa First off let me give everyone some background information. As a former military combat veteran, and proud new father of my first-born son, I was in the market to trade in my first real sports car, a 2013 Chevrolet Camaro 2SS 1LE, for a more practical and “newborn friendly” vehicle. After coming across the review of the Mercedes-Benz GLC 300 as one of the top-rated SUV’s by Consumer Reports, and taking one for a test drive at my local Mercedes-Benz dealership, I decided to look for the best “bang for my buck” and started the search for a Certified Pre-owned within a 100 mile radius of my home in the Clear Lake area. My wife had taken off work for a couple months for the birth of our son, so I knew I had a little extra time to conduct a more comprehensive search. Over the next few weeks I visited multiple different Mercedes-Benz dealerships throughout the Houston area, and talked with countless salesmen (on the phone, in person, and via e-mail). In all honesty, I wish I would have started with the Mercedes-Benz of The Woodlands. I suppose I did not visit all the Mercedes-Benz dealerships in the Houston area, but of the ones I did visit I can honestly say this dealership was by far the best. Besides the typical back and forth on my trade-in I can say this was one of the best car buying experiences I have ever had. The original salesman I had talked to the day before unfortunately was on his day off whenever I wanted to come look at this 2017 Mercedes-Benz GLC 300, but within an hour or so I received a call back from his sales manager, and was reassigned to another salesman, Kriss Arbury. Kriss called me directly and told me he was going to take over, and set up my appointment time for 1730. At the time, I was on the way to another dealership to look at another GLC 300. Being that the Mercedes-Benz of The Woodlands was over an hour away from my house, I figured it could not hurt to stop at a few other dealerships along the way and check out everyone else’s inventory in person before I made my final decision. Primarily I was doing all my searching using the Mercedes-Benz Certified Pre-Owned website’s search engine, and I was hesitant about the Mercedes-Benz of The Woodlands dealership for two main reasons: 1. The distance, and 2. Their prices seemed to be a little higher than some of the other dealership’s comparable vehicles. Like I said previously I wish I would have just bypassed all those other dealerships and drove straight to the Mercedes-Benz of The Woodlands first. Yes, their prices were a little bit higher than some of the other dealerships, but the quality of their vehicles were well worth the difference in cost. They had a few GLC 300’s I wanted to compare, and since I was going to be stressed for time, because the dealership’s closing time was 1900, I asked Kriss if it would be possible for him to park all the vehicles I was interested in side by side to expedite the decision-making process. I was pleasantly surprised to see all the vehicles I’d requested parked right next to one another as soon as I pulled into their parking lot. Aesthetically this is a very beautiful dealership, with a more modern feel and contemporary styling throughout. But now down to the main details. My salesman, Kriss Arbury did an awesome job of working with me. He was up front, honest, personable, and came across as a good person. He gave me an extensive tour of their facility, which included a relaxing waiting room where you can watch your vehicle being taken care of, washed (since they give free car washes on site), or any other maintenance needed. Not to mention the free to use massage chairs, ice cream bar, and drink bar. I was introduced to multiple people who work there in various capacities, and was amazed at how everyone treated me more like a family member rather than just another customer. If fact, I had an extended conversation with their designated AMG Performance salesman about having to go from a sports car to an SUV because of my new son. The dealership worked with me, and eventually we came to a deal. They took a little off their asking price, and gave me a fair trade-in value on my Camaro. Also, I was impressed with Anthony Cruz, their Product Specialist, who spent at least a solid 30-45 minutes going over all the features of my new 2017 Mercedes-Benz GLC 300 even though I was there way past their closing time. He even offered to drive an hour down to my house to program my garage door opener for me, which I thought was a little unnecessary, and told him I’d be able to figure it out on my own. My salesman, Kriss Arbury, also stayed over 90 minutes past their closing time, and made sure everything was “good to go” before I left. In closing, I traded in my 2013 Chevrolet Camaro 2SS 1LE, and I felt that I received a more than fair deal on a 2017 Mercedes-Benz GLC 300 (Certified Pre-Owned). For anyone interested in buying a Mercedes-Benz in the Houston area I’d highly recommend this be the first dealership you go to. A special thanks to Texas Direct Auto who gave me a more accurate trade-in evaluation on my 2013 Chevrolet Camaro 2SS 1LE than every dealership I dealt with, which gave me the proper leverage needed to get the best possible deal. More

Helpful and Friendly Everyone was very helpful and informative. They tried their hardest to give the best deal and were very patient with us when trying to find the best c Everyone was very helpful and informative. They tried their hardest to give the best deal and were very patient with us when trying to find the best car that fit our family. More

Stress Free! Everyone at this dealership was extremely nice and very helpful. My Salesman, Kriss Arbury, made my entire experience stress free and answered all of Everyone at this dealership was extremely nice and very helpful. My Salesman, Kriss Arbury, made my entire experience stress free and answered all of my questions, and followed up promptly to make sure everything was up to my expectations. I would recommend this experience to any one looking to purchase a new or pre-owned Mercedes. More