Mercedes-Benz of the Woodlands

Liz Rincon is the best. Professional, friendly and really takes the time to explain needed service. She scheduled my service and had a loaner ready and waiting. The servic Professional, friendly and really takes the time to explain needed service. She scheduled my service and had a loaner ready and waiting. The service department is by far the cleanest and most comfortable one I have ever seen. Customer Service is exceptional from the minute you drive in. It is obvious putting customers first is a high priority. More

Very professional dealership. David is very knowledgeable and kind. Made for a smooth transaction. Thank you! David is very knowledgeable and kind. Made for a smooth transaction. Thank you! More

They provide excellent service and do a great job of explaining everything they do and why. Was able to get an appointment and loaner car on short notice. explaining everything they do and why. Was able to get an appointment and loaner car on short notice. More

Just wanted to leave a review after my most recent visit to Mercedes-Benz of the Woodlands. I've purchased 4 vehicles over the past 4 years from this dealership and they service all of my cars. In particu to Mercedes-Benz of the Woodlands. I've purchased 4 vehicles over the past 4 years from this dealership and they service all of my cars. In particular, this most recent visit was prompt and attentive. I actually didn't schedule an appointment and I pulled up for an express service oil change (a service they offer out of convenience). I asked the service advisor to check some other minor things for me, and they ended up replacing a tire on the spot as well. The management at Mercedes-Benz of the Woodlands is very in tune with their customers and will go out of their way to make sure that you have s great experience as you purchase and throughout the ownership process.....and hopefully through to your next purchase! More

The entire team is the bomb. com! When you put phenomenal people in a great environment, you get Mercedes-Benz Woodlands. The employees are always ready to assist you with taking com! When you put phenomenal people in a great environment, you get Mercedes-Benz Woodlands. The employees are always ready to assist you with taking the Mercedes-Benz experience to the next level. This location is the best in the nation! More

Katherine helped from start to finish sending me txt on the inventory on hand then having expert on that vehicle answer all questions Thanks the inventory on hand then having expert on that vehicle answer all questions Thanks More

It is with a sense of bewilderment and a tinge of regret that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, that I reflect on my recent encounter with the Mercedes-Benz dealership in The Woodlands, Texas. While the salesmen displayed a level of competence, their eagerness to secure a sale bordered on the uncomfortable, leaving me feeling more like a target than a valued customer. However, amidst this sea of pushiness, a ray of light emerged in the form of Manny. His pleasant demeanor, unwavering politeness, impressive knowledge, and timely communication were a breath of fresh air in an otherwise suffocating atmosphere of sales tactics. My disappointment reached new heights when I learned that I would have to endure a week-long wait for tint installation on my new car. The fact that my prized possession has been relegated to the confines of a garage, unable to be enjoyed due to the lack of inventory on tint, is a bitter pill to swallow. One would think that for the inconvenience and discomfort caused by this delay, a simple gesture such as providing a free visor would be the least they could do to assuage the frustration of a customer. Drawing a sharp contrast to my experiences at Sewell, where attention to detail and complimentary accessories are the norm, the lackluster customer service at this dealership left much to be desired. When investing in an expensive luxury vehicle, one expects a certain level of care and consideration for the finer details, a standard that seemed to elude the Woodlands location. While efficiency and speed are admirable traits in any business, the feeling of being rushed through the entire purchasing process, as if the dealership was in a frantic race against time, left a sour taste in my mouth. While it was commendable to witness their efficiency in handling transactions, the lack of personalized attention and care for the customer experience was a glaring oversight. In conclusion, my visit to the Mercedes-Benz dealership in The Woodlands served as a stark reminder of the importance of customer service in the realm of luxury car sales. Perhaps a reevaluation of their approach to customer satisfaction and a renewed focus on the finer details would elevate this establishment to the standards one would expect when dealing with a brand of such prestige. More

Excellent service and willing to help in every way. This has been our dealership for years. Great people to work with. This has been our dealership for years. Great people to work with. More

First visit to Woodlands Mercedes Benz. Met Liz. Professional and listened to my issues. Took test drive and told they thought they knew the problem. Next day I received call that the Met Liz. Professional and listened to my issues. Took test drive and told they thought they knew the problem. Next day I received call that the problem was found and fixed. Very happy because I had previously taken car to different dealership several times and they could not find problem. Would recommend Woodlands dealership to family and friends. More

MBOTW always makes service appointments outstanding. ..from scheduling to arrival to pick up. Thank you Jack Burgoyne for stepping in for Mike Lange and continuing a great service experience...made it e ..from scheduling to arrival to pick up. Thank you Jack Burgoyne for stepping in for Mike Lange and continuing a great service experience...made it easy AND pleasant. More