Mercedes-Benz of the Woodlands

Excellent Purchasing Experience First of all, let me state that I hate buying cars. Past experience has led me to believe that the process is unnecessarily long and laborious. I find First of all, let me state that I hate buying cars. Past experience has led me to believe that the process is unnecessarily long and laborious. I find the haggling of price uncomfortable and have always felt as though I did not get the best possible deal. Until now! We walked into The Woodlands dealership "just to look". We were quickly greeted by Anthony Surface who zeroed in to the vehicle we favored and started pointing out its outstanding features. He was professional and courteous and answered all our questions patiently and without pressure to "buy today". The dealership is beautiful and we were made to feel comfortable to look around and enjoy a snack and a beverage while doing so. In a matter of hours, we were the proud owner of a GLC 300! The follow up with David was wonderful as he explained the control panel and helped me with all the settings. I've since returned for my first free car wash. I truly believe that my husband will be next to get a new Mercedes, (not sure which one yet!) I just know we are sold on this dealership. We have never been treated so well in the process of buying a new car. And I'm thrill to be the owner of a Mercedes-Benz. More

Excellent Service from Shawna Shawna was an exceptional saleswoman. She found the car of my dreams and made my car shopping experience a pleasure. I will be her customer for Shawna was an exceptional saleswoman. She found the car of my dreams and made my car shopping experience a pleasure. I will be her customer for life. More

Awesome service for Expat Im oil Expat arriving to Houston, i was struggling to buy a car as i dont have SSN or tx driver license yet and the dealers close me their doors, Mr. Im oil Expat arriving to Houston, i was struggling to buy a car as i dont have SSN or tx driver license yet and the dealers close me their doors, Mr. Nelson Sioson understood very well my situation and walk me thru the process and put me in right way to achieve my goal ave my car a soon as possible. i follow his guidance under Mercedez policies and finally got full finance car, no only got my new car, also got full car training by David Gonzales, excellent young energetic Mercedes specialist who walk me thru the car system, now i have a super nice car and able to use all car capabilities. thanks you Nelson and David for your help. More

Very straightforward and knowlegable I was amazed Shawna had only been selling automobiles for 3 months. I've always enjoyed the service department of Mercedes-Benz of the Woodlands and n I was amazed Shawna had only been selling automobiles for 3 months. I've always enjoyed the service department of Mercedes-Benz of the Woodlands and now just had the best buying experience. Shawna could answer every question and paid attention to our concerns for the needs of our daughter's new MB. I greatly appreciated her helping us even in fixing my daughter's I phone and helping us install the MB application. I highly recommend her to anyone interested in buying a Mercedes. More

Recently purchased our second MB CPO, a '14 GL450 Got a good deal on this vehicle. MBOTW does a great job in making you feel welcome. Our salesman, Kriss Arbury made it all work out. And we're happ Got a good deal on this vehicle. MBOTW does a great job in making you feel welcome. Our salesman, Kriss Arbury made it all work out. And we're happy to coming there for service with 2 MB"s now. More

Awesome Experience Shawna was an awesome sales rep. She showed several vehicles , answered questions and was available after the sale for help. The best experience ever Shawna was an awesome sales rep. She showed several vehicles , answered questions and was available after the sale for help. The best experience ever buying a new car. More

Katelynn Herrin was Excellent Rarely would I consider buying a used high end car from a dealership I didn't know let alone 1000 miles away from where I live. I have been hunting a Rarely would I consider buying a used high end car from a dealership I didn't know let alone 1000 miles away from where I live. I have been hunting a SL63 2014 (before distronic) low mileage, and so forth. I found one at this dealership. Contact was made with Katelynn and after a few Emails I was very comfortable with her and the dealership, her response time to my questions was excellent.Like all deals this one had a few bumps and Katelynn was there to iron them out. Arrival of the car was exactly as described, and her follow up is extraordinary. I am sure all personnel at this location are equally professional but if you are looking to purchase a car, this is the person I personally recommend. More

Great Car Buting Experience The Sales Rep Erich Beasley made buying my new Mercedes so easy. He was very knowledgeable about the E Class and tool his time in searching for a car The Sales Rep Erich Beasley made buying my new Mercedes so easy. He was very knowledgeable about the E Class and tool his time in searching for a car that meant my expectations. Erich, as well as the other staff members, were professional, courteous, and patient. I would definitely recommend Erich to all my friends and associates. More

The worst experience ever Warning to all prospective Mercedes-Benz buyers, especially people of color, the Woodlands Mercedes Benz dealership is highly biased and generally rud Warning to all prospective Mercedes-Benz buyers, especially people of color, the Woodlands Mercedes Benz dealership is highly biased and generally rude to their customers if you do not fit their ‘appropriate buyer’ profile. I test drove several different models and decided to purchase one of their larger SUVs when I had built the vehicle to the specifications I desired I was told that I can't purchase the vehicle because I might ship it to China   The saleslady then proceeded to tell me to buy the vehicle in white or any other color except black, yes, she told me the color I had to choose for a vehicle I was going to pay almost $90,000 for. I was shocked and disappointed to say the least. I called this to the attention of a sales manager named Nelson who spoke to me arrogantly and with condescension and told me that he would not sell me any of the large Mercedes SUVs at all. I am in shock, I had arranged the financing to purchase this vehicle through my company’s bank and was incredibly excited to get this vehicle for my family. I have no doubt that Mecezdes-Benz of woodlands is prejudice toward customers of color and uses some story about black vehicles as an excuse to discriminate. More

Amazing sales and finance team! Great experience with our salesman Alex Lindenmuth! Arturo in finance was so easy to work with! And my follow-up visit with Anthony Cruz, Product Co Great experience with our salesman Alex Lindenmuth! Arturo in finance was so easy to work with! And my follow-up visit with Anthony Cruz, Product Concierge was very informative! This is my second time purchasing a Mercedes but my first experience with this dealership. We will definitely return in the future. More