Mercedes-Benz of the Woodlands

Very straightforward and knowlegable I was amazed Shawna had only been selling automobiles for 3 months. I've always enjoyed the service department of Mercedes-Benz of the Woodlands and n I was amazed Shawna had only been selling automobiles for 3 months. I've always enjoyed the service department of Mercedes-Benz of the Woodlands and now just had the best buying experience. Shawna could answer every question and paid attention to our concerns for the needs of our daughter's new MB. I greatly appreciated her helping us even in fixing my daughter's I phone and helping us install the MB application. I highly recommend her to anyone interested in buying a Mercedes. More

Great Car Buting Experience The Sales Rep Erich Beasley made buying my new Mercedes so easy. He was very knowledgeable about the E Class and tool his time in searching for a car The Sales Rep Erich Beasley made buying my new Mercedes so easy. He was very knowledgeable about the E Class and tool his time in searching for a car that meant my expectations. Erich, as well as the other staff members, were professional, courteous, and patient. I would definitely recommend Erich to all my friends and associates. More

The worst experience ever Warning to all prospective Mercedes-Benz buyers, especially people of color, the Woodlands Mercedes Benz dealership is highly biased and generally rud Warning to all prospective Mercedes-Benz buyers, especially people of color, the Woodlands Mercedes Benz dealership is highly biased and generally rude to their customers if you do not fit their ‘appropriate buyer’ profile. I test drove several different models and decided to purchase one of their larger SUVs when I had built the vehicle to the specifications I desired I was told that I can't purchase the vehicle because I might ship it to China   The saleslady then proceeded to tell me to buy the vehicle in white or any other color except black, yes, she told me the color I had to choose for a vehicle I was going to pay almost $90,000 for. I was shocked and disappointed to say the least. I called this to the attention of a sales manager named Nelson who spoke to me arrogantly and with condescension and told me that he would not sell me any of the large Mercedes SUVs at all. I am in shock, I had arranged the financing to purchase this vehicle through my company’s bank and was incredibly excited to get this vehicle for my family. I have no doubt that Mecezdes-Benz of woodlands is prejudice toward customers of color and uses some story about black vehicles as an excuse to discriminate. More

Amazing sales and finance team! Great experience with our salesman Alex Lindenmuth! Arturo in finance was so easy to work with! And my follow-up visit with Anthony Cruz, Product Co Great experience with our salesman Alex Lindenmuth! Arturo in finance was so easy to work with! And my follow-up visit with Anthony Cruz, Product Concierge was very informative! This is my second time purchasing a Mercedes but my first experience with this dealership. We will definitely return in the future. More

Excellent Diego was very friendly, knowledgeable and dowin to earth. Made us feel at home! Arturo was excellent in getting us approved and made a huge effort Diego was very friendly, knowledgeable and dowin to earth. Made us feel at home! Arturo was excellent in getting us approved and made a huge effort to seek us approval. He is awesome! More

Exceptional experience and care in CPO purchase process I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was ple I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was pleased. Alex was informative and courteous. The purchase process was clear and straightforward. I found Alex to be a trustworthy salesman. Harry St. Clair also provided exceptional service in the finance process. Their tech person, Anthony, also provided an excellent explanation of the car's features. My thanks to Nic Botusan and all of the team for such a great purchasing experience. This is a very warm, professional, family-feel and hospitable dealership! This is my first MB and I am very pleased and enjoying the car. Thank you so much! - Mary More

Excellent service Had a wonderful experience. Arturo and Rosario were very professional and helped my husband and I with everything. They got us in and out pretty quic Had a wonderful experience. Arturo and Rosario were very professional and helped my husband and I with everything. They got us in and out pretty quickly and I really appreciated it because we had our children with us. This dealership is very welcoming and I was very impressed with the set up. I would definitely recommend this place to everyone. Great place, great service and excellent vehicles. More

Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

Looking for a new vehicle Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out o Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out of his way to find a vehicle that I liked and we ended up leasing because it was the best option for us and he was extremely helpful and informative and offered us a great deal. I thank Mercedes for having him as an employee and I intended to recommend him to friends and family for future purchases I will defiantly return to get another vehicle from him when my lease is up. Thank you Alexader Lindenmuth for such a wonderful and pleasurable experience in obtaining a vehicle. You made it so much fun and enjoyable that I will definitely continue to come back and definitely recommend you for future clients. Thanks a lot!!!! More

First class experience. We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelso We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelson over the phone prior to our trip. The car was exactly as it was presented and in pristine condition as a Certified Preowned Mercedes. We were very pleased with our treatment while there. The dealership has an in-house massage therapist, an accessories shop and a coffee/fruit bar for their customers. Nelson was informative and answered all of our questions satisfactorily. We believe we got a very good deal on our car and plan to use this dealership in the future...we hope Nelson stays with them for a long time! More