Mercedes-Benz of the Woodlands

This place is amazing! From my time arriving to leaving. It’s started of with Kriss Arbury. This gentlemen was so helpful and patient. I had been a customer at the 45 Houston North location for 4 years and l It’s started of with Kriss Arbury. This gentlemen was so helpful and patient. I had been a customer at the 45 Houston North location for 4 years and l never walked away feeling good the way l did here at this location. Then to top it all Kriss introduced me to Michael Lilley. OMG! Did you hear me? I said omg! This is the kindess salesman that l have ever come across. His attitude, his personality, his genuiness. I can’t even describe my sincerest thanks to these gentlemen. Everyone in the facility greeted you with a smile. They are all wonderful and l tell you they will listen and try to meet your need. They gave me hope the entire visit. I believe Mr. Lilley the sales manager he is an anointed man of God because his kindness is indescribable. I felt like crying once my purchase was complete because l was so overwhelmed with how Kriss and Michael provided such quality service to me. I highly recommend this location and make sure to see these guys. Lastly David Ginzalez tied it all up showing me all the great features. He too was amazing. Thank you Mr. Mercedes Benz for employing all three of these great employees because there are no other. I loved it and l am proud to be a new car owner of my 4th Mercedes. More

The Absolute finest buying experience possible! Just to set the stage. I've been in the classic and specialty car business since 1999. I have purchased anywhere from 2-10 new vehicles per year since Just to set the stage. I've been in the classic and specialty car business since 1999. I have purchased anywhere from 2-10 new vehicles per year since the late 1980's so I very much know the whole spectrum of buying experiences and these guys(and gal) are a better team than the Texans have ever put together. I made my deal over the phone which I have done with several dealers in the past but it's never been this smooth with someone I've never met. I wasn't going to be able to be at the dealership until just before close on Friday night, but they said come on over we will take care of you. I was met by Kriss Asbury in a empty showroom because it was now after hours. Not long after that we met Mike Lilly the sales manager that I had spent time with on the phone and he stayed just to give us a huge "hello, thank you for doing business with us!" When he had other places he needed to be. Then it was off to meet Paula Alpha the finance director that I'm sure would like to have been home but stayed to take care of us. She explained everything just like it was the first time I had done this and I mean like it was Tuesday morning not Friday night after closing! David Gonzalez went over all the options of our new car with my wife and let me tell you, the young man knows his stuff! He gave us his card with his cell number on it and literally said there is not a time of day or night that we are not 100% welcome to call. Our GLS was sitting on the showroom floor absolutely immaculately detailed and on black you can spot the tiniest smudge under those lights but there was not one anywhere. I have received calls and texts from these guys making certain that we were beyond 100% satisfied, and we absolutely are. And I could write a book on the facility. First class does not even come close. I was there at and after closing time and it could pass the white glove test! One of every model available is sitting on the showroom floor. If you want to know what's outside? No problem, just walk over to the very huge screen touch screen and surf the inventory without going outside. Need a drink of any kind, well maybe not any kind but I only asked for Dr. peeper. just stand still for a minute and everyone you come in contact with will offer to get you one. This team of highly skilled people will absolutely treat you to the finest experience of purchasing a new vehicle you could possibly ask for. More

Awesome Experience Shane was awesome. He made sure we had all the info we needed. He did not push or try to sell. He let the product sell itself. Shane was friendly and Shane was awesome. He made sure we had all the info we needed. He did not push or try to sell. He let the product sell itself. Shane was friendly and patient. I would highly recommend him and this dealer to anyone interested in buying a new Mercedes. More

Wonderful experience It was a pleasure to do business with from the movement we walk to the dealer to salesman and finance guy. Everybody was so straight up and helpful. H It was a pleasure to do business with from the movement we walk to the dealer to salesman and finance guy. Everybody was so straight up and helpful. Hi pressure no playing around.Highly recommended! More

Purchase of My Maserati Excellent all around experience with the entire team at Mercedes-Benz of the Woodlands. Martin Korn was exceptional and would definitely go back to h Excellent all around experience with the entire team at Mercedes-Benz of the Woodlands. Martin Korn was exceptional and would definitely go back to him for my next vehicle. More

Great Salesman and Dealership Shane sold me a car a couple of years ago at a different dealership and I was glad to hear that he had moved over to MBUSA in The Woodlands. I was rea Shane sold me a car a couple of years ago at a different dealership and I was glad to hear that he had moved over to MBUSA in The Woodlands. I was ready to make a change in the type of car I would purchase next and his move made the choice a lot easier. I was very happy with my experience and it was a plus for Joe Drago the GM to come out and welcome me. I would recommend both Shane and this dealership. More

Great Customer Service Drove from Austin to buy from them and would drive back again. Kris and Arturo really go the extra mile to get you what you want. Drove from Austin to buy from them and would drive back again. Kris and Arturo really go the extra mile to get you what you want. More

Amazing overall service!! I recently purchased my first car with Mercedes Benz of the woodlands and let me just say that as soon as you walk in, it’s a very welcoming feeling. I recently purchased my first car with Mercedes Benz of the woodlands and let me just say that as soon as you walk in, it’s a very welcoming feeling. Shane Dupuis helped me throughout the whole process, he was very attentive during the wait time and made sure all my questions were answered, he was also great at following up with me even after my purchase to make sure that everything went well. Amazing service overall and definitely looking forward to making my next purchase with Shane! Thank you again!! More

60k service went great! Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at hi Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at his desk. His colleague Liz Rincon began the check in process and paperwork for loaner so as not to delay me. That's teamwork!. Got GL back 6 hours later. Reliable car, reliable service! More