Mercedes-Benz of the Woodlands

Consistent, Exceptional Service It is always a pleasure doing business with Mercedes-Benz of The Woodlands. The staff is always friendly, polite and professional. Their facility is It is always a pleasure doing business with Mercedes-Benz of The Woodlands. The staff is always friendly, polite and professional. Their facility is well maintained and inviting. I went to the service center on 5/2/2020 for annual service and state inspection. I had planned on staying their because I thought that it would not take long enough for a loaner car. My Service Advisor Liz Rincon notified me that my vehicle would take a little longer than I expected because the service being done was more involved than an oil change. She arranged a loaner car for me to use until my vehicle was ready. The the loaner car was sanitized which made me feel better about using it. A few hours later I was notified by Liz to pick up my vehicle. Liz has a friendly helpful attitude about her. She always makes me feel welcome and appreciated. It"s a comfort to entrust that she is going to take care of my requests in a timely manner. Thanks Liz! More

Great Experience! Luis Osawa is the guy to go to! He goes above and beyond to make sure your needs are met, he does NOT waste your time! He made my experience with leas Luis Osawa is the guy to go to! He goes above and beyond to make sure your needs are met, he does NOT waste your time! He made my experience with leasing my first Mercedes a breeze and he was very inviting! I'd definitely go to him if you're looking for your next Benz!(: Arturo was our finance manager and he was amazing, he gave some great pointers and deals! Thank you both for looking out! Thank you. Bianca More

Recent purchase of CPO 2018 MB “SL 550” We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used uni We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used unit with 30K miles which was CPO. Never having had a CPO unit, we checked out the rigorous review done on a unit before receiving the CPO approval. We made a call to the Woodlands and received a call right back from Michael Thomson. Michael answered specific questions about the unit and sent further info we requested. At no time did we have to request something a second time. Due to quarantine, we were unable to travel to the dealership. Even though we could not visually check out/drive it, we made the decision to purchase the unit. We dealt with Arturo and Paula in Finance. We talked through what sequence actions had to happen being remote from the dealership. All handled very professionally with Michael being keep in the loop. We finalized the purchase and the unit was delivered to our home, in a timely manner. The Five Flags “Your MB / Your Way” on the MBOTW site were certainly adhered to with this purchase. Wayne G. April 17, 2020 More

Great experience Bill is knowledgeable, helpful and friendly. He made us feel comfortable and answered all our questions. We were planning to shop around but Bill ma Bill is knowledgeable, helpful and friendly. He made us feel comfortable and answered all our questions. We were planning to shop around but Bill made it easy to feel that we were making the right decision to buy. We are enjoying our car very much! More

If you want an honest car salesman he is the guy. This whole experience made my first Mercedes purchase phenomenally smooth. I will be back because the apparent partnership between him and the finance ma whole experience made my first Mercedes purchase phenomenally smooth. I will be back because the apparent partnership between him and the finance manager made everything smooth and butter. I’m certain I will be a repeat customer thank you for the best car buying experience EVER. More

I just bought a beautiful 2018 Mustang from this dealership and couldn’t be happier how Fezan and Arturo made this deal happen quickly, even though I live over 8 hours away in Oklahoma. From the st dealership and couldn’t be happier how Fezan and Arturo made this deal happen quickly, even though I live over 8 hours away in Oklahoma. From the start to finish, with it being delivered to me in the midst of this Covid-19 pandemic, my buying experience was great! Great people and a Great dealership!!! Terry W More

Muy linda persona y sevicial! Las veces que le he escrito para alguna pregunta no espero mucho para su respuesta. Está siempre pendiente de preguntar cómo marcha todo. Estoy muy contenta de poder tratar con para alguna pregunta no espero mucho para su respuesta. Está siempre pendiente de preguntar cómo marcha todo. Estoy muy contenta de poder tratar con alguien que siempre tiene una actitud muy linda para ayudar y conoce de su trabajo More

Knowledgeable Team Erich and his team did a great job of helping me decide on my next car and guiding me through the process. They made purchasing a car quick, enjoyable Erich and his team did a great job of helping me decide on my next car and guiding me through the process. They made purchasing a car quick, enjoyable and comfortable. Thanks again, Kevin L. More

Marcos is the easiest, most honest and nicest person I’ve ever dealt with buying a new or used vehicle. His integrity shows through and his courteous behavior should make The Woodlands dealership very proud. ever dealt with buying a new or used vehicle. His integrity shows through and his courteous behavior should make The Woodlands dealership very proud. More

It was such a joy to have Luis as my salesman. He was very approachable and heIpful. I had a great experience. Have a great day very approachable and heIpful. I had a great experience. Have a great day More