Mercedes-Benz of the Woodlands

We purchased a Mercedes at the Woodlands location. During this pendemic time I was very worried how a transaction would take place. However although I had several sales people from different dealerships send this pendemic time I was very worried how a transaction would take place. However although I had several sales people from different dealerships sending me a lot of information. What made the difference for us is the attention to detail and customer service I received from Marcos Moreno. Not only did he immediately connected to me as soon as I send in an interest on a vehicle. He was fast to stay and keep us informed. His personalized text and video of the car made us want to drive out to go see him and make him our sales person. Of course once we arrived it was even a better experience with him, He continued with his amazing customer service and patience with our needs and demands. His team of experts that supported him that evening were just as great and helped us get in the car we fell in love with. I would like to thank him and his team . The amazing Sales manager Mike Liley and Finance manager Eljai . The entire visit was perfect and we are now a proud owner of a beautiful Mercedes. Thank you ! More

Katherine was very sweet and accommodating to any needs or questions we had. She was very knowledgeable about any vehicles we were interested in. I would recommend her to any family or friends interested i or questions we had. She was very knowledgeable about any vehicles we were interested in. I would recommend her to any family or friends interested in purchasing a Mercedes. More

I just purchased a new gls450 and returned for training with Noelia Murphy . she was very helpful and just delightful she left us with the request that we call her if we have any questions. she is a credit with Noelia Murphy . she was very helpful and just delightful she left us with the request that we call her if we have any questions. she is a credit to your dealership. thanks Dave elrod More

Katherine Stern is the best sales woman I chose to work with. She had everything laid out for me perfectly. She was very friendly, kind, and sweet. I knew exactly what I wanted when I got there and her pat with. She had everything laid out for me perfectly. She was very friendly, kind, and sweet. I knew exactly what I wanted when I got there and her patience with me was great. Excellent job. Thanks Kat More

I purchased my Mercedes at The Woodlands, TX location last week with the help of my salesperson Katherine Stern. I had the best experience ever. There’s a running stigma about women shopping for cars alo last week with the help of my salesperson Katherine Stern. I had the best experience ever. There’s a running stigma about women shopping for cars alone, how dealerships will try to take advantage of them. But Katherine was all around professional and kind. After only a few seconds of being on the lot I was greeted with a smile and bubbly personality. I was unsure of exactly I was looking for but she was really patient with me, very knowledgeable of all model cars, and didn’t pressure me to going outside my budget. After my purchase Katherine surprised me with a personalized video of my shopping experience. Such a classy touch. She even contacted me afterwards to ensure I was satisfied with my overall experience. Elhadji from Finance was also very helpful. He took his time to ensure I understood the warranty as a 1st time car buyer, expressed the importance of gap insurance, and extended warranties. All in all, it was a great experience. The facility is top notch. Business professionals, luxury cars, and free snacks (yes I took a few extras for the road). If I had to point out 1 con, it would be that we didn’t toast with a glass of champagne :-) Thanks for the red carpet experience MBW and Katherine Stern, I will refer you to everyone I know! Happy to be apart of the Mercedes Family! More