Mercedes-Benz of the Woodlands

It is very rare that I would take the time to write a review but I thought your dealership deserved it. I went there to purchase a used car (2018 Mazda). Justin Kenney was my salesman. He was very profes review but I thought your dealership deserved it. I went there to purchase a used car (2018 Mazda). Justin Kenney was my salesman. He was very professional and treated me and my wife as though we were purchasing a new Mercedes. We negotiated the price with him for weeks. But he never gave up on us, and in the end we bought the car. I’m 75 and have bought probably 40 cars and this was the most pleasant and professional buy. I know this type of attitude comes from the top down. Congratulations to whoever leads this dealership. When it is time for me or my friends to buy a Mercedes, you will be our first, maybe only, stop. More

He was very knowledgeable and provided great customer service! His updates regarding my car were also very timely. service! His updates regarding my car were also very timely. More

Love working with this dealership. I bought my S560 out of state, but I've always taken it here for service. John Watkins always takes good care of it. Always remembers me and recogniz I bought my S560 out of state, but I've always taken it here for service. John Watkins always takes good care of it. Always remembers me and recognizes my car. Great service. I took the car in for a "check engine" light. Mercedes fixed it all under extended emissions warranty. John noticed that a pully was chirping and got it replaced and did some routine maintenance while the car was in the shop. Thanks for the excellent care! More

I love this dealership! Juan is absolutely terrific. Helpful and quick. The technicians have never failed to do any repairs correctly the first time. I will always go to th Juan is absolutely terrific. Helpful and quick. The technicians have never failed to do any repairs correctly the first time. I will always go to this dealership and I highly recommend it to anyone who asks. More

Trinidad made my car buying experience quick and easy! I was contacted immediately after inquiring online about a vehicle, and he provided great service that allowed me to make purchasing my vehicle as ea I was contacted immediately after inquiring online about a vehicle, and he provided great service that allowed me to make purchasing my vehicle as easy as possible. More

Great service department was well accommodated and helped by Jacob Abernathy I recommend this dealer by Jacob Abernathy I recommend this dealer More

Trinidad is a true asset to MBoTW. Great service from the initial contact over the phone all the way to completed sale. He was knowledgeable not only on MB, but other manufacture's veh Great service from the initial contact over the phone all the way to completed sale. He was knowledgeable not only on MB, but other manufacture's vehicles on the lot as well. Just an all around good guy. My husband and I enjoyed working with him. More

From the moment I first encountered Katherine through an online inquiry, until we met her at the dealership for a test drive, she demonstrated a great feel for making us comfortable with our buying experien online inquiry, until we met her at the dealership for a test drive, she demonstrated a great feel for making us comfortable with our buying experience. Her follow up was sufficient and timely, without being overbearing or pestering; her knowledge of her product delivered quick and precise responses to our questions as they arose. She enlisted the assistance of her new car manager, Erich, as needed, who also made us feel nothing but welcome and at home that we had finally found the place we wanted to do business with. Finally, Arturo in finance was straightforward and thorough in his part of the process, putting the final stamp on a truly great buying experience. Katherine, Erich, and Arturo - thank you all! More

Recently purchased a Mercedes 2500 Storyteller travel van. Having come from a BMW we were unfamiliar with the MB product and service. After our first few voyages we identified a few minor issues that ne van. Having come from a BMW we were unfamiliar with the MB product and service. After our first few voyages we identified a few minor issues that needed to be addressed. After making an appointment I was promptly met by Juan who was fantastic. He listed to the issues and addressed them. He even contacted Storyteller to ensure the issues were collectively resolved. More

David González was exceptional! Professional, empathetic, and knowledgeable, he made the process smooth and even engaged the two kids that were with me the day of the purchase makin Professional, empathetic, and knowledgeable, he made the process smooth and even engaged the two kids that were with me the day of the purchase making it a fun experience for all of us . I’ve watched him grow his career with Mercedes, and he’s doing great 👏👏👏. As long as I own a Mercedes, I’ll be buying from him! Highly recommend! More