Mercedes-Benz of the Woodlands

Very clean facility and smooth operation overall I love the class wall that allows you to see the work being performed the class wall that allows you to see the work being performed More

I recently purchased my first Mercedes-Benz from Mercedes-Benz of The Woodlands, and I couldn’t be more pleased with the entire experience. From our very first meeting on January 20, Marcos treated Mercedes-Benz of The Woodlands, and I couldn’t be more pleased with the entire experience. From our very first meeting on January 20, Marcos treated us with the utmost professionalism and took the time to understand exactly what I was looking for. He patiently walked me through every available model and option, helping me confidently select the right car that suited both my needs and preferences. What truly set this experience apart was how much effort Marcos put into securing the perfect vehicle for me. He worked diligently to reserve one of the earliest available manufacturing slots—ensuring my car was scheduled for production on February 28. After that, he followed up closely to confirm my car had entered production, shared the VIN number as soon as it was available, and even provided the vessel details so I could track its shipment. He also patiently explained how the tracking process worked, which made me feel well-informed throughout. As the vehicle progressed through the next stages, Marcos continued to keep me updated during every step—including its arrival at the Vehicle Processing Center (VPC). His communication was consistent and clear, and he always made time to respond to any questions I had, no matter how detailed. His updates made a typically complex process feel smooth and stress-free. On top of that, when an unexpected federal tariff announcement threatened to affect pricing, Marcos was transparent and reassuring. He informed me right away that Mercedes-Benz USA would absorb the added cost for in-transit vehicles, which helped avoid any disruption to the purchase. Every part of this experience reflected exceptional customer service. Marcos went above and beyond, and his support made this first Mercedes-Benz purchase truly memorable. Without a doubt, it won’t be my last with this dealership. I highly recommend Mercedes-Benz of The Woodlands—and especially Marcos—to anyone looking for a professional, transparent, and genuinely customer-focused buying experience. More

Juan Renteria (service advisor) was extremely professional and far exceeded our expectations! He listened to us and then took the appropriate action to ensure that our needs were met. Thank you professional and far exceeded our expectations! He listened to us and then took the appropriate action to ensure that our needs were met. Thank you! More

Ah, the luxury of convenience! I have experienced solid service, in all ways, during each visit over the last 5 years. These folks know how to deliver on the customer first promise I have experienced solid service, in all ways, during each visit over the last 5 years. These folks know how to deliver on the customer first promise. More

The dealership will be highly recommended. 10/10! Thank you! Marco Morales is a gem. We enjoyed his expertise and attention to our requests. 10/10! Thank you! Marco Morales is a gem. We enjoyed his expertise and attention to our requests. More

As usual, Marc and his service team did a great job diagnosing and eliminating a troublesome rattle in the center console. They are always responsive, professional, and work quality is outstanding. I diagnosing and eliminating a troublesome rattle in the center console. They are always responsive, professional, and work quality is outstanding. I highly recommend Mercedes Woodlands for those who seek quality and service. More

I had an absolutely fantastic experience working with Marcos at Mercedes of The Woodlands. From the moment I walked in, he made the entire car-buying process smooth, stress-free, and even enjoyable. Marc Marcos at Mercedes of The Woodlands. From the moment I walked in, he made the entire car-buying process smooth, stress-free, and even enjoyable. Marcos was incredibly knowledgeable, answered all my questions with patience, and never once made me feel pressured. What really stood out was his honesty and transparency throughout the process. Marcos genuinely listened to what I needed, worked within my budget, and helped me find the perfect vehicle. He even followed up after the sale to make sure I was happy with my purchase. More

Thank you Mark for your oustanding service and knowledge. We will be back and see you soon. We will be back and see you soon. More

Mercedes Benz of The Woodlands is one of the best parts of owning an MB! From the sales experience, to finance, and especially the Service department! Thank you!! of owning an MB! From the sales experience, to finance, and especially the Service department! Thank you!! More

Great service experience. Easy to deal with. Isaiah sent us a video of the inspection. Best in class! Easy to deal with. Isaiah sent us a video of the inspection. Best in class! More