Mercedes-Benz of Wilsonville
Wilsonville, OR
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Just wanted to give a shout out to my service technician. Devin. I really appreciated that great explanation and detail and video of everything he worked on on the car. Great job. Devin. I really appreciated that great explanation and detail and video of everything he worked on on the car. Great job. More
They were very helpful and managed to fix both problems with our vehicle. So far both repairs seem to be successful. The staff was very personable and friendly. with our vehicle. So far both repairs seem to be successful. The staff was very personable and friendly. More
Recently worked with Joe Selander in service for routine maintenance on my car. He provides great customer service and was very patient with all of my questions. I never felt rushed and my service was com maintenance on my car. He provides great customer service and was very patient with all of my questions. I never felt rushed and my service was completed ahead of the promised time. Great experience! More
Sarah Quinonez takes such great care of me when I bring my car in for service! She is effortlessly kind and competent. MBW customer service crashed and burned during Covid, but Sarah and the new service de my car in for service! She is effortlessly kind and competent. MBW customer service crashed and burned during Covid, but Sarah and the new service desk team have restored my trust! Maintenance and repairs are completed within a day! (My car doesn't disappear for a month or more!) They have plenty of loaners available! (I don't have to get there at crack of dawn to ensure I get a ride home.) I'm greeted immediately on pulling in (and not left standing around in the service office unacknowledged for 20 minutes while all the service advisor stare at their computers or chat with each other). Thank you, Sarah! Thank you, MBW! More
Joe Selander in Service was an exceptional advisor…kept me updated as to timing and repairs…great customer service. Nice to see that some dealerships still place an emphasis on the customer experience. me updated as to timing and repairs…great customer service. Nice to see that some dealerships still place an emphasis on the customer experience. More