Mercedes-Benz of Wilsonville

Pulley belt replaced $610 2011 Mercedes C300 As soon as you pull up, svc techs tag and check car in. They could offer to help you unload car (groceries) since they are mostly standing around. As soon as you pull up, svc techs tag and check car in. They could offer to help you unload car (groceries) since they are mostly standing around. Complimentary loaner, new C300. Awesome they do this! Slick text messaging with links to car diagnosis, invoice and payment option. Complimentary Multipoint inspection provided which car passed therby bypassing need for our requested brake fluid change and bleed, and flush cooling system. Shows honesty of service technicians and dealership not performing work that was requested by owner but not needed. Had low whirring rotational noise in engine, and they replaced pulley once I authorized via email. A+ Where MB scored low is the service counter person with no personality and unwillingness to get answers about the service...so why is he there? I asked him about the Multipoint Svc and not performing requested work, he responded he didn't know how to "read" the report. Well how about you get trained since you are dealing with customers picking up cars who all pick up these reports?! I asked if the Tech, Tony M, who provided the service was around, he was out to lunch. Then silence...! So "I" asked if someone else could help, duh? He finally attemped to "read" the report and said since it passed inspection, they didnt perform the work. F grade. Could of vacuumed the car intetior on return...they used to do this, wash and return car cleaned? Just spent $610... F Nice clean pick up area with snacks and coffee and tea. Could use a few chairs to lounge since it took 15 mins to collect my car buried in lot out front. The tech this time offered amd helped with transferring bags back into car :) Overall, very efficient shop and the maintenance was performed; fixed the engine whirring rotational noise and didnt perform work that wasnt needed. More

Efficient, courteous, professional in all respects. Obviously hire great, smart people and train them well. We found him to know the product quite well, clearly understood what was important to us, alw Obviously hire great, smart people and train them well. We found him to know the product quite well, clearly understood what was important to us, always followed through and demonstrated excellent customer service skills. Delightful to work with. More

Service There services department is excellent. I drop my car for oil change and other minor service within an hour and 45 minutes was done. There customer su There services department is excellent. I drop my car for oil change and other minor service within an hour and 45 minutes was done. There customer support is very good. More

Great service and knowledge We came in to look at a used 2014 benz ml the staff were friendly staff the location was clean and roger was very knowledgeable We came in to look at a used 2014 benz ml the staff were friendly staff the location was clean and roger was very knowledgeable More

Service Great service as always! Friendly, fast and superior customer service Took my car quickly, offered snacks, retuned it completed in a timely manner Great service as always! Friendly, fast and superior customer service Took my car quickly, offered snacks, retuned it completed in a timely manner which is highly appreciated More

Horrible customer service I bought a 2015 E350 from wilsonville mercedes benz 17 days ago. I have called them at least 15 times regarding a check FROM them. I have NEVER rece I bought a 2015 E350 from wilsonville mercedes benz 17 days ago. I have called them at least 15 times regarding a check FROM them. I have NEVER received a call back. I am sent to voice mail, after voice mail.... They may sell the most Mercedes in the Portland area...as they will tell you repeatedly, but their customer service AFTER you buy the car is the worse! More

Fast service, orofessiinal. Always helpful and willing 2 work within our time frame. Professional, personable and will use them again. Chris is the best. Also Darrin was great to Always helpful and willing 2 work within our time frame. Professional, personable and will use them again. Chris is the best. Also Darrin was great to work with too. More

Great Experience Just traded two of my Mercedes for a Sprinter. I didn't give them much to work with but they didn't give up and they made it happen for me. I couldn' Just traded two of my Mercedes for a Sprinter. I didn't give them much to work with but they didn't give up and they made it happen for me. I couldn't ask for more! More

A "Top Shelf" car buying experience !!! I ordered a vehicle from the factory and got exactly the car I wanted. The whole process was smooth and enjoyable. Brent is professional, knowledgea I ordered a vehicle from the factory and got exactly the car I wanted. The whole process was smooth and enjoyable. Brent is professional, knowledgeable, friendly and very easy to work with. Jacob was very personable and helpful in explaining the vehicle operation and features. When I went to the Parts department for floor mats and a cargo tray, the items were in stock, the price was fair and the staff was very pleasant. Great car, great dealership. You can't go wrong with Mercedes-Benz of Wilsonville. More

Mercedes wilsonville Very friendly and knowledgeable . Able to get requested vehicle. Finance process was quick. I really have nothing more to say so I will just go with b Very friendly and knowledgeable . Able to get requested vehicle. Finance process was quick. I really have nothing more to say so I will just go with blah blah blah. At this point this review process is the most frustrating part of my purchase. More