Mercedes-Benz of Wilsonville

Service Department On Sunday I got a flat tire. They were the only dealership open that would let me take my car in on a Sunday and provided a loaner. When I dropped t On Sunday I got a flat tire. They were the only dealership open that would let me take my car in on a Sunday and provided a loaner. When I dropped the car off, they came out and greeted me immediately and walked me and started the paperwork on service needed and loaner car. I was in and out in less than 15 min. On Monday at 8:30 Service Advisor called and told me they had the tires in stock and my car would be ready later in the day. When I went to pick up I presented them with an expired coupon from another MB dealership and asked if they might honor.. totally expecting them to say they could not.. even though they did not honor the coupon they did give me $100 off (coupon was for $125). Amazing service... More

Does not stand behind CPO vehicles I purchased a certified vehicle from MB Wilsonville and had it shipped out of state. When the car arrived, one tire had 2/32” of tread left and needed I purchased a certified vehicle from MB Wilsonville and had it shipped out of state. When the car arrived, one tire had 2/32” of tread left and needed to be replaced, and the other three were all at or under 4/32”. We had been explicitly told by the dealership that the tires had plenty of life left, only to find that upon delivery they needed replacement. The dealership did not want to help in any way, which was shocking given that the car was certified pre-owned. Having to spend $1000 on tires as soon as we received the car seems to defeat the purpose of buying a “CPO”. More

Best dealership - hands down. The staff at Wilsonville Mercedes is professional, efficient, and friendly. The store is very clean. We never felt that we were being talked in circl The staff at Wilsonville Mercedes is professional, efficient, and friendly. The store is very clean. We never felt that we were being talked in circles. We will definitely be back. We love our new Mercedes. A++++++. More

Great experience all around. No issues, fast, quick. Lived the loner car and service men had good communication. All around good experience. Would highly r experience all around. No issues, fast, quick. Lived the loner car and service men had good communication. All around good experience. Would highly recommend. More

Great service Always helpful & friendly. From the first phone call to make appointment to picking up my car the employees go above & beyond! Thank you all for you Always helpful & friendly. From the first phone call to make appointment to picking up my car the employees go above & beyond! Thank you all for your great service! More

Outstanding I have been a customer of this dealership for 6 yrs in both vehicle purchase & service. Outstanding in all areas especially Darren in service. Loyal c I have been a customer of this dealership for 6 yrs in both vehicle purchase & service. Outstanding in all areas especially Darren in service. Loyal customer to Wilsonville!! More

MB service 11/3/17 Professional, friendly service with attention to expedience and excellent service. Parts and service are reasonably priced and use MB parts. My car Professional, friendly service with attention to expedience and excellent service. Parts and service are reasonably priced and use MB parts. My car is always washed and completely cleaned each time. A clean car is always available, at no charge, when my car is being serviced. More

👍brand new car no comments yet Wow! We have been looking for about a month for the car we wanted. We met with Sean Day a week prior to our vacation. Upon return we contacted him wit Wow! We have been looking for about a month for the car we wanted. We met with Sean Day a week prior to our vacation. Upon return we contacted him with our specifications of what we wanted. He was able to get us a brand new all wheel drive for the same quoted prices a non. No hassle, no high pressure sales! The absolute best cat experience I have ever received! Thank you Sean and mercedes benz of wilsonville! More

Disappointed with service experience I called to make an appointment and never received a call back, called a second time without reply. I had to call a third time and was scheduled 2 day I called to make an appointment and never received a call back, called a second time without reply. I had to call a third time and was scheduled 2 days later. I explained the "jet engine" noise has been there since I bought the vehicle, now the noise was worse. Charged 1100.00+ for something present for several years. All previous service reps told me it was normal noise. Told our car would be ready by 3:30, arrived at 4:30 and the car was not ready, told they were washing and drying the car. Another 45 minutes and had to ask avain, told the car was being dried. An hour later..,car deluvered, wet and looked like it had been run through a less than par car wash. No apologies, no explanation, no one to explain why this service issue was not addressed other than normal noise. Feel we were not treated fairly all the way around. There are other Mercedes-Benz service dealerships we can take our car in the future More

Excellent experience Great service and value! I drive from Washington to Wilsonville because of the service. Loaner vehicle makes it easy to make the commute. I also appre Great service and value! I drive from Washington to Wilsonville because of the service. Loaner vehicle makes it easy to make the commute. I also appreciate the discounts they mail or email for service work. More