Mercedes-Benz of Wilsonville

Easy and comfortable Service Advisor Valarie Smith was excellent, from the time I drove into the dealership, she greeted me with a smile, was attentive to my questions and Service Advisor Valarie Smith was excellent, from the time I drove into the dealership, she greeted me with a smile, was attentive to my questions and needs. She really knows her job and made the entire experience very comfortable, I would recommend her to anyone needing service on their Mercedes.....One of the best experiences I have ever had dealing with service issues. Thank you Valarie, Keep up the excellent work! Charlene More

Service Experience Service adviser (Valarie Smith) was very good. Attentive, knowledgeable, frank, lucid explanations of service required/recommended & rationale. Work Service adviser (Valarie Smith) was very good. Attentive, knowledgeable, frank, lucid explanations of service required/recommended & rationale. Work done quite satisfactorily. (I go 'out of my way' to deal with Wilsonville. This encounter validates that decision.) More

Immediate assistance My tire pressure was slowly decreasing, so I stopped into the service department unannounced and they immediately dealt with it. I had run over a nai My tire pressure was slowly decreasing, so I stopped into the service department unannounced and they immediately dealt with it. I had run over a nail and they identified the problem, and fixed it quickly. Valarie Smith was very prompt, attentive, and efficient in getting the problem rectified within a half hour, all while I enjoyed the sweet treats, morning pastries, coffee and other choices in the inviting waiting area while catching up on the morning news. She even offered to have the car washed if I was willing to wait, and all at NO CHARGE! I love this dealership. Thanks Wilsonville Mercedes! More

Greatest purchase experience Long story short I wanted to show my appreciation for my mother by surprising her with a brand new car and Brent Mesher was the first person who appro Long story short I wanted to show my appreciation for my mother by surprising her with a brand new car and Brent Mesher was the first person who approached me when I came into the dealer. My initial thought was I am going to base my experience by the way how I was being treated which would determine my decision. And simply to say it was one of the easiest and hassle/stress free experience I have ever encountered. Would be happy to do it again sometime. More

Simply The Best! "The Best or Nothing" as the saying goes and Mercedes Benz of Wilsonville is no exception! They are top notch in all aspects of the business from the "The Best or Nothing" as the saying goes and Mercedes Benz of Wilsonville is no exception! They are top notch in all aspects of the business from the most beautiful sales floor to the service department. In my recent visit I can't honestly think of a single thing they could have done better. I drive nearly two hours from Eugene because of the people the products and the immediate attention I receive! This visit was to replace the brakes on my C-class and from the moment I arrived I was promptly greeted in the service department. My car was checked in and Chris Cain the most phenomenal service advisor I've ever worked with went over what was to be done. I was put into a beautiful loaner car so I could make an appointment in downtown. When I returned my car was finished cleaned and ready to go! Thanks Chris and everyone at Mercedes of Wilsonville it is my pleasure to be a customer and I will be back soon! David More

Exceptional service!!! Chris Cain, my service advisor, is a pleasure to work with. He's highly informative and provides outstanding customer service. In addition to making a Chris Cain, my service advisor, is a pleasure to work with. He's highly informative and provides outstanding customer service. In addition to making a same day appointment for my repairs, and providing a beautiful loaner car, he also took the extra time to patiently walk me through what my options were and what he recommended. His sincerity and attention to detail are much appreciated. The caliber of care that I have received from Chris and Mercedes-Benz of Wilsonville is top notch and what keeps customer loyalty such as mine. More

One of the best Service departments I have ever encountered! The entire staff at this store is very friendly. My service advisor, Mark Idol, is very helpful, attentive and knowledgeable. He has always gone the The entire staff at this store is very friendly. My service advisor, Mark Idol, is very helpful, attentive and knowledgeable. He has always gone the extra mile to make sure the service provided is excellent and has always resolved any issues having to do with my vehicle. I have done business with many service departments over the years but I feel that this one tops them all at so many levels! A++++++ More

Very professional staff Mr. Chris Cain helped me and was efficient and professional. Looking forward to working with him again. He took great care with me an handled my pro Mr. Chris Cain helped me and was efficient and professional. Looking forward to working with him again. He took great care with me an handled my problems quickly. Good job!!! More

great service I would recommend this dealer, off course no one is perfect. Look for Mark Idol if you want to get your car service. Great guy to work with. I would recommend this dealer, off course no one is perfect. Look for Mark Idol if you want to get your car service. Great guy to work with. More

Best auto dealership in the Willamette Valley Chris Cain usually helps us with service, and Brent Mesher has sold us two cars. We've been using the dealership for 15 years and are totally satisfi Chris Cain usually helps us with service, and Brent Mesher has sold us two cars. We've been using the dealership for 15 years and are totally satisfied... very, very rare quality workmanship and attention to detail. In a world where the only value seems to lie in how cheap things are, the cars and the people here seem more interested in doing things better. More