Mercedes-Benz of Wilsonville

Clean beautiful dealership. Super snazzy looking dealership with a really nice group of people working there. Had to wait a little longer then expected but had a nice visit with Super snazzy looking dealership with a really nice group of people working there. Had to wait a little longer then expected but had a nice visit with Darren while I waited. More

Airbag recall service Sprinter Van. I arrived early from 65 miles away. I had to wait while work was done so Amanda was able to get my work done prior to my 10 am appointment. Fantastic I arrived early from 65 miles away. I had to wait while work was done so Amanda was able to get my work done prior to my 10 am appointment. Fantastic effort. Everyone was very professional and nice. More

Great Service People Great customer service. Darren was so very helpful and friendly. He cleared up the issue regarding my warranty and made sure it was noted down. Great customer service. Darren was so very helpful and friendly. He cleared up the issue regarding my warranty and made sure it was noted down. More

Terrible Service I will never be back to Wilsonville Mercedes They ridiculously over charge you. They said I needed to replace parts I JUST had replaced somewhere els I will never be back to Wilsonville Mercedes They ridiculously over charge you. They said I needed to replace parts I JUST had replaced somewhere else and they don’t honor the crappy work they did do. I paid $1500 4 months ago for a lift gate pump they said was fried due to a water leak. Now it is fried again and they want me to pay another $2300 now. I would never purchase or have anything fixed here again!!! More

Friendly and competent staff Service advisor Chris Walters is the very best, he’s on top of every aspect of the service experience. Welcomes you at the door and sees you off when Service advisor Chris Walters is the very best, he’s on top of every aspect of the service experience. Welcomes you at the door and sees you off when then things are finished and he keeps you updated throughout the process with timely texts. He makes for a very pleasant experience........... More

Consummate professionals The salespeople of Wilsonville are friendly, professional, and very personable. They help make your car shopping experience much more pleasant. My wif The salespeople of Wilsonville are friendly, professional, and very personable. They help make your car shopping experience much more pleasant. My wife and I are going to recommend their dealership to our family and friends. You have truly earned a repeat customer for life. Thank you! More

First service appointment So I brought my SUV in for the first scheduled service to discover that the lifetime oil changes I purchased will only be credit for part of service. So I brought my SUV in for the first scheduled service to discover that the lifetime oil changes I purchased will only be credit for part of service. Closer review of this A1 services shows they are not offering anything special about the service that every other luxury dealership doesn’t do for a cheaper price. They offer only to only discount the $250 A1 service ( no repair , just oil change and checking things) only by $100 even though an oil change cost 129.95! Then I mention I thought there was some paint chipping on my hood. The service rep looked and said oh it is just harderen wax. Hardened wax from where? I have not wax my suv since I bought it and I paid to have the paint protector sprayed on it which is not comparable with fresh waxing. Made me even wonder if they sprayed the vehicle?? Needless to say they actually forgot to remove the wax for the 6 hrs they had it there. Lastly they didn’t even vacuum out the vehicle. While this seems trivial it can say I owned a Lexus for 9 years and they cleaned my car perfectly every time it came in. Not sure how Mercedes can compete with initial services experiences like this. I will try a different dealership next time probably the one in Salem as the services reviews look better and see if things turn out better. Truthfully I think they falsely advertised their lifetime oil change and service and they need to correct this. The service tech stated that they offer this so I can bring the vehicle in between AB services. This is an absolutely ridiculous claim. Why would someone bring their vehicle in for extra changes. They should refund my oil change package as they are not even discounting the cost of one. The only positive I can list is that my service advisor Brandon was friendly and when I did mention the wax and cleaning he did offer to keep the vehicle longer and make it right. Unfortunately after 6 hours I had other obligations. More

Good experience I have purchased used gl 450 from this Mercedes dealer. Everything went smooth and with no surprises just as i like it. I would recommend this dealer I have purchased used gl 450 from this Mercedes dealer. Everything went smooth and with no surprises just as i like it. I would recommend this dealer to others. More

Seat cover Love the guys at Mercedes, what won’t they do for you? So easy to service your car. Wow!!! And car wash helps! Thank you! Love the guys at Mercedes, what won’t they do for you? So easy to service your car. Wow!!! And car wash helps! Thank you! More

Wilsonville Mercedes is the BEST! Their service manager, Mike Rossi, is amazing. I would never take my Mercedes anywhere else! We have had our Mercedes serviced there is the BEST! Their service manager, Mike Rossi, is amazing. I would never take my Mercedes anywhere else! We have had our Mercedes serviced there for years! More