Mercedes-Benz of Wilsonville

Excellent customer service Mercedes Benz of Wilsonville has been the best auto dealership I have had the pleasure of doing business with over the past 4 years. Each time I visit Mercedes Benz of Wilsonville has been the best auto dealership I have had the pleasure of doing business with over the past 4 years. Each time I visit their location, I am astonished of how their customer service offering makes me feel like I'm their only customer. More

2018 GLE350 4MATIC CPO BUYING TRANSACTION It was a very wonderful buying experience from Mercedes Benz of Wilsionville. The staff was friendly and courteous. The facility and the amenities a It was a very wonderful buying experience from Mercedes Benz of Wilsionville. The staff was friendly and courteous. The facility and the amenities are top notch. We were treated with respect and the service was uncompromised! The overall transaction was simple and speedy, so we were not stressed out any... I highly recommend Mercedes Benz of Wilsionville! More

Great experience This is our second Mercedes. We worked with Mark each time. He is great and very knowledgeable as well as quite personable! Great team at Mercedes! This is our second Mercedes. We worked with Mark each time. He is great and very knowledgeable as well as quite personable! Great team at Mercedes! More

Awesome service I always feel appreciated when I visit. The service is excellent and Chris Cain is outstanding. I will always use MB of Wilsonville for my service nee I always feel appreciated when I visit. The service is excellent and Chris Cain is outstanding. I will always use MB of Wilsonville for my service needs. More

Fantastic Service!! My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immedia My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immediately to my questions. The next i’ve visited the dealership and negotiated a decent price. Mark Raleigh in sales was a pleasure to work with. I recommend the experience this dealership provides. Thank you Sharon More

Poor customer service I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There is no brake adjustment for disc brakes. The vehicle fogs up quickly in certain weather conditions and has no way to defog. You must turn on the defroster which drives you out of the vehicle with super hot air and the air compressor turn off. Every other manufacture runs the air compressor to dry out the air thus defogging quickly. The engine light is now on and I was told not to bring the vehicle in because there was no loaner vehicle. I can continue but will not make any difference. Poor service!! More

Ways to improve I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a requested task tell us. More

Brandon King is the worst sales person ever! This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are interested in, he only answers questions when there are questions and not willing to talk further more in details. Very unfriendly & cold and appeared to quite irritated during the test drive (Brandon King, just because you had a BAD DAY???). We could barely hear what he said, he was literally whispering as if he needs a Nap??? He was unable and unwilling to explain detail features of the vehicle and simply assumed that we are NOT serious buyers. We were quite interested in the vehicle before coming in, now we are totally disappointed with the entire experience. Shame for him to work for Mercedes Benz.... More

Sales & service team excellent. 1-10. Would rate each Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was effi Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was efficient, easy to understand, and personable... All rated a 10 in my experience More

They got a great team there. Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. T Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. Thank you. More