Mercedes-Benz of Wilsonville

Service appt minus the service I dropped my car off for the 1st year service and asked them to review the electronic system as it hasn’t been working. 5 hours later when I picked it I dropped my car off for the 1st year service and asked them to review the electronic system as it hasn’t been working. 5 hours later when I picked it up, they didn’t look at it. Then wanted me to wait further for them to grab someone who wasn’t available. This is the 2nd time I’ve had an appointment but the work wasn’t actually done. The first time is when I picked up the cat after purchase and had an appt for someone to walk me through all the functions. After waiting an hour, the receptionist said “they were busy” and could I come back later that day. The dealership is 45min away so no, I do not have time to drive back and forth. It’s fruatrating that you’re spending so much on a luxury vehicle but it’s almost a self service environment. More

Great service Chris Cain is a great advisor who is always helpful and very knowledgeable. He is pleasure to work with and makes the service experience most enjoyabl Chris Cain is a great advisor who is always helpful and very knowledgeable. He is pleasure to work with and makes the service experience most enjoyable. More

Oil Change Efficient, friendly service on this oil change visit. Lao nice to offer espresso, etc in the waiting room sucks nice touch while waiting for completi Efficient, friendly service on this oil change visit. Lao nice to offer espresso, etc in the waiting room sucks nice touch while waiting for completion More

Amazing experience Wilsonville Mercedes was 5-star. The sales consultant, Rich Heller, and the Finance manager, Brian Revord, were terrific and the process was simple a Wilsonville Mercedes was 5-star. The sales consultant, Rich Heller, and the Finance manager, Brian Revord, were terrific and the process was simple and straightforward. Best car experience ever. More

Recalled Airbag The staffs are very, helpful, friendly, and professional. Vehicle recall was done on a timely manner and I will recommend Mercedes of Wilsonville to f The staffs are very, helpful, friendly, and professional. Vehicle recall was done on a timely manner and I will recommend Mercedes of Wilsonville to family and friends. We love the loaner cars they provide for service. Again, thank you for great service. More

This is why you buy Mercedes Things are expensive on Mercedes- Benz but not cheap. From the assumption you will need a loaner car during your service period to replacing the batt Things are expensive on Mercedes- Benz but not cheap. From the assumption you will need a loaner car during your service period to replacing the batteries on you key fob and asking if you need extra batteries - they don’t scrimp on the details at Wilsonville Mercedes. More

Exactly what it should be! I came in to buy a fleet vehicle from the fleet side and had the hands down, best experience I have ever had purchasing a vehicle. The Fleet staff wer I came in to buy a fleet vehicle from the fleet side and had the hands down, best experience I have ever had purchasing a vehicle. The Fleet staff were amazing, no pressure, and were respectful of my and my time. They recognized I knew what I came for, and wanted to get that completed and enjoy the rest of my day. Really, superb, easy, comfortable experience. Thank you ! A week later I bought a vehicle for personal use at another dealership (only because this one didn't have what I was looking for) and had an awful experience. I suppose the standard had been set here, they just failed in comparison, miserably. Thank you Mercedes-Benz of Wilsonville! More

Service is unimpressive. As soon as I pulled in, I was surprised to be greeted by a service rep. Usually I have to hunt around for anyone to help me. I was pretty excited and As soon as I pulled in, I was surprised to be greeted by a service rep. Usually I have to hunt around for anyone to help me. I was pretty excited and thought they finally had their act together. After that, it was the same old poor service. I had to stand around waiting for my actual service rep to show up. I had my 83 year old mother with me. Imagine us, just standing there. No idea if or when we were getting help! I was right on time for my appointment, so I dont understand why no one was their to take care of my car! Eventually, I was told it would take 1 1/2 hours for my car, a simple oil change. It ended up taking over 2 1/2 hours. More

New C300 Lease This was my first leasing experience. It was so fast and easy. Brent was great! He listened and found me exactly what I was looking for in my new Merc This was my first leasing experience. It was so fast and easy. Brent was great! He listened and found me exactly what I was looking for in my new Mercedes. More

DO NOT PURCHASE FROM THIS DEALERSHIP They don't care about customer service or satisfaction or even meeting the simple needs of a customer. They do not care about you or your family for t They don't care about customer service or satisfaction or even meeting the simple needs of a customer. They do not care about you or your family for that matter. I would never recommend this dealership to anyone. More