Mercedes-Benz of Wilsonville

Very communicative throughout the service. Explained all Very communicative throughout the service. Explained all options with no pressure to go the more expensive route. The loner vehicle is an added bonus Very communicative throughout the service. Explained all options with no pressure to go the more expensive route. The loner vehicle is an added bonus. Thumbs up. More

Remote service Mercedes Benz of Wilsonville's remote service is just excellence in customer service. It is so easy to schedule. Logan and Luke are incredibly frien Mercedes Benz of Wilsonville's remote service is just excellence in customer service. It is so easy to schedule. Logan and Luke are incredibly friendly and professional. It is so very convenient not to have to drop the vehicle at the dealership for service, and have it done at your home. More

Evan was very capable and user friendly. We would definitely contact him for future needs. It is important that sales people are comfortable with knowledge of the product, and Evan was. definitely contact him for future needs. It is important that sales people are comfortable with knowledge of the product, and Evan was. More

Winnebago RV service The service at the Mercedes dealer was wonderful. Easy to make an appointment.Mr Alan Hardie, was very thoughtful and took care of all our needs. Awa The service at the Mercedes dealer was wonderful. Easy to make an appointment.Mr Alan Hardie, was very thoughtful and took care of all our needs. Award winning service. More

This visit gets a 10 for immediate attention informative service and Darren James sets a good example for business excellence in dealing with customers On a side note it is great to have your employee s service and Darren James sets a good example for business excellence in dealing with customers On a side note it is great to have your employee standing from an ergonomic perspective but the mats are marginal please take a moment to check out the USA made Wellness mats they would provide much better support for your hard working highly rated employees Since a 10 is your goal for the company you owe it to your people to give them the best tools for the job Thanks for the opportunity to provide input Donna More

Incompetent Service Department - 0 Stars if Possible! I brought in my 2006 SL500 for B Service and they diagnosed several other issues and I ended up spending over $3500.00 for repairs. After I picked up I brought in my 2006 SL500 for B Service and they diagnosed several other issues and I ended up spending over $3500.00 for repairs. After I picked up the car I noticed that the time display on the dash was incorrect, it was nine minutes slow. I had the dash time display synced with the GPS system, I verified that the setting was still synced and it was. I went to the COMMAND system settings and found the GPS system time was off by 9 minutes even though it indicated it was communicating with GPS satellites. I tried several times to contact the service department, first by responding to a text from Darren, the text he sent stated in part "..., if you have any questions or concerns please do reply to this text and let me know how I may be of assistance." After three days of no response I called the dealership and was connected to another service rep, I described the problem and was told he would check with a service technician and he or Darren would get back to me. After another day without any return call I called the dealership again and requested to speak to the service manager, I was connected to his voice mail and left a message expressing my displeasure and wanting him to contact me to get the problem fixed. Several hours later Darren, NOT the service manager, called to ask what the problem was and stated he had not received any of my messages. I explained the problem to him and he asked if I could bring the car back to the dealership. I was going to be in the area the next day and agreed to do so at that time. When I brought the car back in a service tech (the head service tech? I've forgotten his name) examined the car, I showed him the problem. He noticed something that I had missed, not only was the time off but the date was incorrect, being 12/3/03. He took it back to the service area and worked on it for 15 - 20 minutes. When he finished he explained to me that the navigation system CD was missing and thus it could not update the date/time setting. He said I could get a nav CD on eBay but they did not have them for such an old system, or I could leave the Nav system in its disabled state. He had un-synced the dash time display and set it manually so it displayed the correct time. I returned home and checked on the internet and found I could get a used MB Nav disc for my car for $69.95 and decided I'd prefer having a fully functioning Nav system so I ordered the disc. I got the replacement disc and went to install it - and there was a MB NAV system CD installed in the system, I reinserted that CD (it's a 2011 where the one I obtained from eBay was 2007). I went back and checked the COMMAND system and the time was now correct. The date is still off (now showing 12/26/03) but it is so faint it is almost impossible to see and doesn't seem to affect the time setting, and there doesn't appear to be anyway I can set the date so I'm ignoring it for now. So, I'm out several hours of time plus the cost of returning the Nav CD I ordered for no reason all because the Service Department is INCOMPETENT! And now I have to wonder how much of that $3500.00 I spent was actually necessary and how much was just incompetence jacking up the bill! YOU CAN BE SURE I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN! More

The mobile van service is a wonderful service the Mercedes offers for us Vancouve residents. Then you add in Logan and you have a award winning service team. Keep up the great work. Mercedes offers for us Vancouve residents. Then you add in Logan and you have a award winning service team. Keep up the great work. More

Best service Used mobile service to complete takata air bag recall. Technicians were friendly and completed task efficiently. Great job! Even put the cover back Used mobile service to complete takata air bag recall. Technicians were friendly and completed task efficiently. Great job! Even put the cover back on my RV when finished. More

Great service as always! Even as busy as they were Alan and the tech were able to find a few minutes to diagnose And repair my Sprinter in time to rescue my travel plans. and the tech were able to find a few minutes to diagnose And repair my Sprinter in time to rescue my travel plans. More

Sean Curry did an excellent job of communication regarding the servicing needs of my ML550. He was both very friendly and fully professional. I was fully satisfied. regarding the servicing needs of my ML550. He was both very friendly and fully professional. I was fully satisfied. More