Mercedes-Benz of Wilsonville

Service manager was unprofessional. Treated the customer very poorly. Wi-fi for customers was not functioning. I was told it had been down for a week. So as I waited I listened to a group of salesmen quar very poorly. Wi-fi for customers was not functioning. I was told it had been down for a week. So as I waited I listened to a group of salesmen quarreling about some FedEx document that was missing. Evidently they were unable locate the salesman who was responsible. The group spent an hour arguing about who should do something for the customer. No one wanted to even make the effort as I could tell to log on to the FedEx website and locate the documents. Reminds me of the typical lazy automobile salespeople I have experienced at other dealerships. I would expect more of a Mercedes-Benz group. Car was in for a recall airbag notice which had taken 8 months. For some reason the technician had ejected my SD card and had been listening to the radio. Also left mud on the floor mat. This dealership has significantly deteriorated to the point I would hesitate to do any business with them since I purchased my Mercedes three years ago. More

Greeted inside when I dropped off car. Greeter was courteous and 6ft. Aware. Technical staff explained what would be done and when it would be done in a professional manner. Courtesy vehicle was immac courteous and 6ft. Aware. Technical staff explained what would be done and when it would be done in a professional manner. Courtesy vehicle was immaculate and freshly cleaned. A pleasant experience all around. More

Everything was great as usual. One comment I would make is the way my service advisor treated one of his teammates. He asked the lot attendant to fetch my car. He stated “let’s get him off his butt”. Al is the way my service advisor treated one of his teammates. He asked the lot attendant to fetch my car. He stated “let’s get him off his butt”. Also commented to the attendant “working hard or hardly working?” Completely unprofessional to say with a customer hearing and watching. Felt the lot attendant was treated unfairly. More

Not until I hear from service on a request for data on last service done on 2012 Volks Wagon Jetta I purchased and when next is due. last service done on 2012 Volks Wagon Jetta I purchased and when next is due. More

Great dealership. Very accommodating. Asked me if I wanted a loaner car and even cleaned my car in and out after my oil change didn’t expect that. Place to go nice change. Up Great service wanted a loaner car and even cleaned my car in and out after my oil change didn’t expect that. Place to go nice change. Up Great service More

The people that work here are very professional and courteous. I appreciate the fact that I can communicate through text with my service person and that I can view and pay my bill from my email which s courteous. I appreciate the fact that I can communicate through text with my service person and that I can view and pay my bill from my email which speeds up the pick up process. More

Courteous and helpful employees made provided good service and went above to remove pine sap and synchronized my phone with my car during the stress of a pandemic and a forest fire service and went above to remove pine sap and synchronized my phone with my car during the stress of a pandemic and a forest fire More

They are all courteous, helpful and a dependable. Thank you to a great team! I appreciate the dependable service and speed with which they complete the job. you to a great team! I appreciate the dependable service and speed with which they complete the job. More

Great service. No appointmentNeeded new tire. In and out Great service. No appointment Needed new tire. In and out in an hour But i miss the snacks Lounge area was safe and ver clean Great service. No appointment Needed new tire. In and out in an hour But i miss the snacks Lounge area was safe and ver clean More

This was by far the best experience I’ve ever had buying a car. Everyone is patient, helpful and great to work with, especially Lisa. a car. Everyone is patient, helpful and great to work with, especially Lisa. More