Mercedes-Benz of Wilsonville

poor service experience. good work. poor cust. service recent service performed a B service, changed wipers and spark plugs. also serviced a check engine light under warranty. dealer offered a 50% discou recent service performed a B service, changed wipers and spark plugs. also serviced a check engine light under warranty. dealer offered a 50% discount on labor and I took advantage. dropped my car off and was told would be Monday of the next week. was no problem because they offered a loaner and I agreed. finally done Wednesday with no contact back to me. tried to call in and ask for MORE work, left two messages which were never returned. paid $925.00 which seemed high for the work done. called in and talked with service adviser finally and he went through the bill. I still believed the price was high because I was charged $31.00 for each spark plug. seems unreasonable. I got on the internet and priced the parts from a different MB dealer. essentially, I was over charged an $170.44 based on exactly the same MB part numbers from retail. REALLY ... I buy a $70,000 car from you and you nickel and dime me for $170.00 in service???? I do not complain about the price of the car or the work. being nickel and dime on part prices ($31.00 for a $14.00 spark plug with same part number MB part) is unreasonable. I will not be back. More

Wonderful experience. Lisa was very helpful. The only thing I might add is that Lisa showed us the most expensive 17 GLC 300. I woul thing I might add is that Lisa showed us the most expensive 17 GLC 300. I woul More

Taken good care of Darrin was great - I felt very much at home while waiting. We had a few laughs when being told how much $$$ my next service will be. I’ll start saving Darrin was great - I felt very much at home while waiting. We had a few laughs when being told how much $$$ my next service will be. I’ll start saving. More

We had a great experience with wilsonville Mercedes. Hillary was fantastic; always very prepared and knowledgeable. Easy, friendly, quick experience, which is not always the case with buying a car! Hillary was fantastic; always very prepared and knowledgeable. Easy, friendly, quick experience, which is not always the case with buying a car! More

Great service by great people. I have been buying & using their service department for over 12 years and plan on continuing. They also support our local community events. using their service department for over 12 years and plan on continuing. They also support our local community events. More

The mobile van service was excellent and very convenient. Logan and Luke were professional and helpful. I would highly recommend to anyone. Way more convenient than dropping off at the dealer in Wilsonville. Logan and Luke were professional and helpful. I would highly recommend to anyone. Way more convenient than dropping off at the dealer in Wilsonville. More

Logan and Luke were great to work with. They were on time, completed the work quickly and were extremely helpful, polite and professional! Thank you! time, completed the work quickly and were extremely helpful, polite and professional! Thank you! More

Awesome facility, awesome Staff! Received great service from Shaq in the service department. Would not take my car anywhere else. Thank you, Thank you, thank you 😊... from Shaq in the service department. Would not take my car anywhere else. Thank you, Thank you, thank you 😊... More

The service is nice which solved my problem. All of them answered my questions friendly and those are understandable. I will recommend my friends to use your services. answered my questions friendly and those are understandable. I will recommend my friends to use your services. More

Excellent service department. Used their service group for the first time this week and I was impressed by their knowledge, courtesy and speed of service. for the first time this week and I was impressed by their knowledge, courtesy and speed of service. More