Mercedes-Benz of Wilsonville

The worse experience I ever had with a dealership I sold them a vehicle on November 27 they haven send out the payment I keep reaching out to them no one is never around to answer my questions I left tons o them a vehicle on November 27 they haven send out the payment I keep reaching out to them no one is never around to answer my questions I left tons of voice-mail they don't return I finally talked to the guy I sold the car to last week he said he'll call me back to see what happened that was over a week ago nothing yet his name is Josh Baldwin and his a manager there. I really frustrated with this dealership.. can someone give me any advice for my next step. Someone advice me to contact the dmv they a have department for dealer investigation.. can someone help me out More

There is a reason I drive to Wilsonville when there are two other dealerships closer. They have the best customer service. two other dealerships closer. They have the best customer service. More

This dealership has weak communication skills. Need to have their act together. Dominated by one race and one gender. Not a place you want to be or do business with. Here is my story : Went to test drive have their act together. Dominated by one race and one gender. Not a place you want to be or do business with. Here is my story : Went to test drive BMW X1 - had a dent and wobbly noise. They said that they will fix it and get back to us. 1. They did NOT. Waited a week to hear back. Nothing. I had to call back to check in. Turns out they were on vacation. Was the dent and the noise fixed ? The online sales person said yes (Alan) and the floor person said No (Gil). Gil corrected Alan saying that this is fixed. Alan wrote back saying that both issues were not fixed. They have no idea what is going on. All wanted to do is to buy a 'car'. Followed up with a few emails. NO response. It almost sounds like they have no interest in selling cars to a 'colored' person. In conclusion : The wobbly noise is fixed and the dent is not fixed. I just wish people go to school and learn some basic communication skills. Thanks p/s - I have documentation to my story above. FYI. More

Not only was purchasing my car and the issues it had a complete nightmare, but now that I sold the car and have tried to cancel warranties they are ignoring me. I already stopped in once to get the warran complete nightmare, but now that I sold the car and have tried to cancel warranties they are ignoring me. I already stopped in once to get the warranty cancellation done, but they totally disregarded us. It’s now over a month later and I’m still waiting to hear anything at all. I’ve called, left voicemails and gotten no where. They have great salespeople, but their management team needs some work. Will be taking this to MBFS, hopefully they can get them to complete this for me. More

Worst dealership I've ever deal with ever. I had appointment at 4pm but they let me wait till 5:30pm. I finally bought the car but left there to pick up next day so they can detail it. they promised appointment at 4pm but they let me wait till 5:30pm. I finally bought the car but left there to pick up next day so they can detail it. they promised me at 10 am next day, I showed up at 11am and they haven't start detail my car yet. so I have to wait till 3pm till my car done. and they promised that they will put full tank of gas when I receive my car but I got my car with almost empty gas tank. the dealer also told me he will call me next day to check if everything okay but I never get a call from them. Sales representative was David Sanchez and Zachary Ellul. More

Clearly taking FULL advantage of the current car shortage. Yikes! The attitude and atmosphere here is toxic. I just want a fair deal and need to feel good about my decision. Heading to Beaverton shortage. Yikes! The attitude and atmosphere here is toxic. I just want a fair deal and need to feel good about my decision. Heading to Beaverton Mercedes I guess. More

Here’s the test. Get the name of a service rep at Wilsonville. Go home, call the service department asking to speak with that rep. You will not speak to him, you will get a recording, so leave your n Wilsonville. Go home, call the service department asking to speak with that rep. You will not speak to him, you will get a recording, so leave your name and number. Let’s see when and if he calls you. I have only been trying since last Friday. The recording says all reps are busy, yet when I have been there there seems that not all of them are on the phone. This is their system and I think it stinks. Planning on buying a new GLE either a 22 or 23, but I am interviewing Beaverton and Portland dealerships to see if customers can get direct lines for their service rep. Never had this problem at Kuni BMW as could always talk to a service rep. Yes Wilsonvill is great when there in person, but terrible when trying to call service department. My opinion and my experience. More

Our Sprinter van RV ended up at this dealership by chance on the hottest day of the year, with so many things wrong, and two frazzled and upset owners. Even though they knew we would never pass their way aga on the hottest day of the year, with so many things wrong, and two frazzled and upset owners. Even though they knew we would never pass their way again, as we live in Seattle, the entire team in the Sprinter service department took amazing care of us. Loaner car, check, without us having to ask, so that we could get back home. Deal with 14 years of deferred maintenance, check. Have nice young vaccinated man drive the rig back up to Seattle almost two months later when it was finally done, so that two elders, one with cancer, didn't have to figure out how to drive to Portland and back in a day, check. First class care for customers they'll not have again. So I wanted to give this shout-out to Hunter, Austin, and the rest of the team for the quality of their care, the immediacy with which they met our needs in an emergency, and their patience with our crankiness when we got towed into the dealership after two long hot days on I-5. Kudos. More

This is for Joe and his team in the service department. Thank you so much for being warm, and generous with all your help. I really appreciated the fact you listened and the technicians took the time to Thank you so much for being warm, and generous with all your help. I really appreciated the fact you listened and the technicians took the time to search for the problem, and found the issue and made many repairs that another dealership missed. Your team is excellent! Your the best! Thank you, Ann More

Michael Stone was exceptional! He explained everything that had to be done to my car clearly and was very helpful, a joy to work with. And my car was washed and clean, it looked like a new car. Thank you that had to be done to my car clearly and was very helpful, a joy to work with. And my car was washed and clean, it looked like a new car. Thank you for such great service! More