Mercedes-Benz of Wilsonville

Took 30 days to get a service B appointment. Arrived at 8:00AM for a 9:00AM appointment. Supposed to take 3 hours for appointment, I came back around 1:00PM and was told it had not been started Arrived at 8:00AM for a 9:00AM appointment. Supposed to take 3 hours for appointment, I came back around 1:00PM and was told it had not been started due to personnel issues and they told me I could come back. No deal, I made the appointment and drive 2 hours to keep my agreement. They did not care about the drive nor would they have even communicated the issue had I not kept checking on it. Poor service department. Will be looking for another More

I live in California and wanted to purchase a 2016 E350 Wagon last November. I have driven Mercedes-Benz vehicles for almost 30 years; I have owned about 15, so I love their cars and knew just what I wante Wagon last November. I have driven Mercedes-Benz vehicles for almost 30 years; I have owned about 15, so I love their cars and knew just what I wanted. Obviously, inventory was low everywhere, but I was able to find the perfect vehicle at MB of Wilsonville. I contacted salesman Alan and made the purchase over the phone; the price I paid for the vehicle was excellent! Alan was absolutely incredible throughout the entire process! After the deal was made, I took a flight up to Portland. Alan picked me up at the airport and drove me to the dealership. The vehicle was amazing; pretty much looked like a new car, inside and out!! The finance guy was very friendly and got everything taken care of efficiently and quickly. I was able to get on the road back to California by 11:00am. Because I live in California and had to get the car registered outside of Oregon, there were a few, minor hiccups getting all the paperwork done. But, that was settled in an acceptable timeframe. There was one other minor issue with a parking brake repair that was required after I got the vehicle home, but Clayton Birtell (the General Manager) went above and beyond, and refunded the full amount I paid to have the parking brake repaired! I highly recommended this dealership and want to express my sincere thanks to both Alan and Clayton for making this a great experience. I would definitely do business with M-B of Wilsonville in the future! More