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Mercedes-Benz of Wilsonville

Wilsonville, OR

4.8
834 Reviews

25035 SW Parkway Ave

Wilsonville, OR

97070

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Showing 834 reviews

June 17, 2024

Getting information for a gap policy took a long time as I had to leave messages and Brian R seemed to be my contact, but then someone else seemed to be the head of the department. Brian was out a lot and u More

by frostellie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian R
Jun 18, 2024 -

Mercedes-Benz of Wilsonville responded

Ellie, It's disturbing to hear about the frustrations you experienced with your gap policy. We strive for efficient and responsive service, so I apologize that we weren't able to get your issues resolved right away. Your feedback will be addressed internally in order to make necessary improvements, so thank you for sharing. A member of our management staff will reach out to you in case you'd like to discuss this further or need additional assistance. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

June 17, 2024

Brea was very helpful. Car was in good condition and clean. I will return next year. More

by Vfulvia49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brea
Jun 18, 2024 -

Mercedes-Benz of Wilsonville responded

This review is music to our ears! Thank you for choosing Mercedes-Benz of Wilsonville and for giving Brea a shoutout. See you next time!

June 17, 2024

Great place to buy,sell or repair, if it's Mercedes it's wilsonville MB, Brandon was my advisor he went above and beyond with his great costumers service, they deserve a reward for the great business they d More

by alfahhams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, service department
Jun 18, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for the fantastic review! We're delighted to hear Brandon provided exceptional service at Mercedes-Benz of Wilsonville. We appreciate your support and look forward to serving you again!

June 13, 2024

Moein was enormously courteous and went out of his way to be helpful. As long as MB of Wilsonville keeps people in customer service like him I feel very good about coming back for service in the future. More

by Nancy Carlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moein
Jun 13, 2024 -

Mercedes-Benz of Wilsonville responded

Nancy, we're delighted to hear that Moein provided such excellent service at Mercedes-Benz of Wilsonville. We look forward to welcoming you back for future visits!

June 12, 2024

My advisor Sarah is awesome and provide me with great and quick service! Thanks Sarah! :) More

by ktl168us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Sarah
Jun 12, 2024 -

Mercedes-Benz of Wilsonville responded

We are glad to hear that Sarah provided you with excellent service. Thanks for choosing Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville!

June 11, 2024

Sarah is the best advisor there. Hands down. Always doing her job great and cares about her customers. More

by DEEPDAWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Jun 11, 2024 -

Mercedes-Benz of Wilsonville responded

Thanks for the fantastic feedback! We're delighted to hear that Sarah provided excellent service at Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville. We'll make sure she knows her hard work is appreciated!

June 11, 2024

Moein is outstanding. Charming, well informed about my vehicle and thinks of everything. Active communicator. A great attribute. More

by mcworthy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moein in service
Jun 12, 2024 -

Mercedes-Benz of Wilsonville responded

We're delighted to hear that Moein provided such exceptional service at Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville. Thanks for sharing your experience!

June 09, 2024

Brandon in Service made it a 5 star experience. Mercedes Benz of Wilsonville always exceeds my expectations. Thumbs up 👍 More

by jeffflom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon King
Jun 10, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for the fantastic feedback! We're delighted to hear that Brandon and our team at Mercedes-Benz of Wilsonville provided a 5-star experience. We appreciate your support and look forward to serving you again!

June 08, 2024

Clean, work was completed before expected date, professional, convenient offering of appointment date and time More

by Darcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Jun 10, 2024 -

Mercedes-Benz of Wilsonville responded

Darcy, thanks for highlighting the efficiency and professionalism of our team at Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville! We appreciate your feedback and are glad to hear everything went smoothly.

June 08, 2024

Always phenomenal! Recommend their service team to anyone! Keep you aware of every detail so you never wonder. More

by daryl north
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo and Sarah in Service , Jeff Maddox
Jun 10, 2024 -

Mercedes-Benz of Wilsonville responded

Daryl, thank you for the recommendation! We're glad to hear our service team at Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville has provided phenomenal service.

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