Mercedes-Benz of Wilmington

Good Dealership. The service techs and other Associates in the service area are very pleasant and helpful to answer questions or concerns about your vehicle. Plus due to Covid I had asked for a car to driv in the service area are very pleasant and helpful to answer questions or concerns about your vehicle. Plus due to Covid I had asked for a car to drive home and Service made that happen. Thank you More

May not be a big deal but my next service label was not placed in my windshield. Also asked for a quote on my hubcaps but didn’t receive it. placed in my windshield. Also asked for a quote on my hubcaps but didn’t receive it. More

Very knowledgeable. I was told by another tech that one of the back fog light that’s not coming was faulty. Upon arrival Carol advised it was per design of the back fog light that’s not coming was faulty. Upon arrival Carol advised it was per design More

Overall good staff and friendly staff. I have brought 3 cars from this particular dealership. The services and sale staff are helpful. The cars are cleaned. cars from this particular dealership. The services and sale staff are helpful. The cars are cleaned. More

Prompt services in the service dept. As for the loaner dept! I got a loaner car, it definitely could use a wipe down inside of car and between people using it. There were shoe prints on the door and the dept! I got a loaner car, it definitely could use a wipe down inside of car and between people using it. There were shoe prints on the door and the touch screen looked dirty, and dusty. Someone must of smoke in it. I had wipes in my bag so I did it and put the windows down the whole ride home. I guess Mercedes loaner representative does not know that COVID 19 is still going around. I had to be somewhere or else I wld of rejected the loaner car.. When I returned the car I thought the rep. Would asked me how the car rode ect... nothing. She said thank you so I did not bother. I think twice of getting a loaner. More

Dealership is great, when having a problem they will get you in most cases the same day with little waiting time and correct any problem you are having. you in most cases the same day with little waiting time and correct any problem you are having. More

Shelby was amazing! She heard what I needed in a vehicle and provided just that. I cannot wait to make my purchase in December! Thank you Shelby! and provided just that. I cannot wait to make my purchase in December! Thank you Shelby! More

Every experience I’ve had with Jason at Mercedes-Benz of Wilmington has been exceptional as he takes very good care of his customers, me, And is always responsive when I call regarding any issue! Wilmington has been exceptional as he takes very good care of his customers, me, And is always responsive when I call regarding any issue! More

My service rep was very professional and helpful. Service to my car very good & glad it was under warranty and taken care of in a timely manner to my car very good & glad it was under warranty and taken care of in a timely manner More

I was very pleased with the entire experience. The problem was diagnosed promptly and the service manager Fred was very kind and understanding and the mechanic, Julio Ramos did a wonderful job with re problem was diagnosed promptly and the service manager Fred was very kind and understanding and the mechanic, Julio Ramos did a wonderful job with resolving my problems. More