Mercedes-Benz of Wilmington

I was pleased with Tony's. Help and how easy it was to get an appointment . I was not pleased with the outcome. Seat belt issue was not resolved. Seat belt is NOT RETRACTING properly. get an appointment . I was not pleased with the outcome. Seat belt issue was not resolved. Seat belt is NOT RETRACTING properly. More

Mercedes refuse to replace a part that is under warranty... because you replaced it once. If the part was made correctly you wouldn’t have to keep replacing it warranty... because you replaced it once. If the part was made correctly you wouldn’t have to keep replacing it More

The friendship environment is welcoming. People are kind and willing to help the employees are friendly and the service is what I was looking for and willing to help the employees are friendly and the service is what I was looking for More

Carol Wilson is my contact at MB. She makes sure that my needs and the needs of my GLK are well taken care of. I live in a retirement community and they pick up and deliver my car. needs and the needs of my GLK are well taken care of. I live in a retirement community and they pick up and deliver my car. More

Requiring a response is not customer friendly. Forget it. Last time I will answer a survey from you. It is ridiculous to ha word minimum. Last time I will answer a survey from you. It is ridiculous to ha word minimum. More

Outstanding service dropped my car off the night before. Received a phone call at 7:55am the next morning telling me the service need. Was call at 2:pm to inform me that the service was complete and the car Received a phone call at 7:55am the next morning telling me the service need. Was call at 2:pm to inform me that the service was complete and the car was ready for pick up More

During my last visit an honest service/repair was done on my car unlike the previous services when problem continued repeatedly for lacking proper diagnosis my car unlike the previous services when problem continued repeatedly for lacking proper diagnosis More

Everything was done and I was treated first class. I Everything was done and I was treated first class . I have always been treated with good service and care. Your organization does a fine job. Everything was done and I was treated first class . I have always been treated with good service and care. Your organization does a fine job. More

Sammy was the best salesperson I had since I've been buying cars for 40 yrs. He was professional, polite, intelligent and knowledgeable. He wasn't pushy. buying cars for 40 yrs. He was professional, polite, intelligent and knowledgeable. He wasn't pushy. More

Almost one year later I still cannot thank Shelby enough for her outstanding and exceptional customer service! I was so worried that I was never going to have the opportunity to finance my own vehicle and S for her outstanding and exceptional customer service! I was so worried that I was never going to have the opportunity to finance my own vehicle and Shelby and her dealership worked tirelessly to find me the perfect vehicle and get me approved for financing on my own. I truly cannot thank them enough and Shelby especially for her knowledge guidance patience and genuine sincerity when it came to easing my mind about such a big purchase. Thank you so much from the bottom of my heart for helping to help me change my life. I look forward to working with them in the future! More