Mercedes-Benz of Wilmington

The parts my warranty company ordered should have been accepted by you and put on my car a d not make me buy your part accepted by you and put on my car a d not make me buy your part More

I’ve been coming to this location for 5 years because I feel like this dealership goes out of the way to make sure I am taking care of from providing me with a rental to making sure that the price is very feel like this dealership goes out of the way to make sure I am taking care of from providing me with a rental to making sure that the price is very affordable More

Carol in service is amazing they gave me a very clean loaner car everyone was so cordial asking if they could help me with anything or everything loaner car everyone was so cordial asking if they could help me with anything or everything More

They didn’t explain to me that they would be keeping my car overnight and not only that the rental car did they give me was horrible the gas pump open the car was just horrible completely horrible car overnight and not only that the rental car did they give me was horrible the gas pump open the car was just horrible completely horrible More

I was treated very well. I could see that service I’ve very important to you. I thought the charges were a little high. I would recommend you to my friends very important to you. I thought the charges were a little high. I would recommend you to my friends More

Brad Davis your Service Advisor did a great job explaining my options with the problems found with my car. I was also pleased with the maintenance work performed. explaining my options with the problems found with my car. I was also pleased with the maintenance work performed. More

I took my car to the local Ray Catena of Freehold, NJ for service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week wh service for multiple issues I’ve been experiencing with my car. Not only did they not repair or handle the issues, but they held my car for a week which cost me tremendously. The service overall was well below mediocre. Frustrated, I decided to contact Mercedes-Benz in the Wilmington location where I had purchased my car. They asked that I come in as soon as is convenient for me and they will set the time to assist me right then and there. I was greeted warmly by Carol, a top tier professional representative who took to ensure I receive the best service possible, and she sure did deliver. She was an absolute pleasure to deal with. Her and her team’s professionalism, courtesy, and thoroughness should certainly be an industry standard. Thank you all for your incredible service. The drive may be lengthy but I sure will be back for any future service on my car. Effy Buxbaum More

I was more than pleased with the attentiveness and knowledge of the staff! Shelby was amazing and made the process simple. She remained in contact until my car was ready to be picked up. I definitely knowledge of the staff! Shelby was amazing and made the process simple. She remained in contact until my car was ready to be picked up. I definitely feel confident with my purchase and would recommend my friends and family to Shelby! More

The staffs at the service department are friendly and helpful. They provided me an excellent service by completing my Service-A within the time I expected. Great job! helpful. They provided me an excellent service by completing my Service-A within the time I expected. Great job! More

The service is good satisfied quick ask JHU hi ff J&J Hhh vn hh hh h s g h hh hh did hh hh vn hh hh h s g h hh hh did hh hh More