Mercedes-Benz of Wilmington

I was not informed of the high price of the service. At the service center the person behind the desk told to take it or leave it. I wanted to give the business a second chance and complained to the gener the service center the person behind the desk told to take it or leave it. I wanted to give the business a second chance and complained to the general manager who understood He was about to lose a client forever. He partially refund me. More

My experience was professional promote and on 12/30/2020. Not to mention, it is always a pleasure working with Jason my service consultant for my vehicle. 12/30/2020. Not to mention, it is always a pleasure working with Jason my service consultant for my vehicle. More

Took my car in for a service and they had it 12 days. Not the first time this happened either, they really need to get better. the first time this happened either, they really need to get better. More

Its clean, organized and the services is great. My service advisor Jason is awesome! He always keeps you informed about the status of your vehicle as it’s getting repaired. There’s no pressure . service advisor Jason is awesome! He always keeps you informed about the status of your vehicle as it’s getting repaired. There’s no pressure . More

Very professional, quick service and nice people. The waiting area is nice and other customers practiced social distancing. Also there is water and coffee making facilities waiting area is nice and other customers practiced social distancing. Also there is water and coffee making facilities More

This is my third car from Wilmington Mercedes. Alissa and the crew are awesome. I would highly recommend this dealership for all you automobile needs. the crew are awesome. I would highly recommend this dealership for all you automobile needs. More

Pleased with the service and the professional courtesy from Jason The service writer Over all service please and will recommend to friend and others To call Jason from Jason The service writer Over all service please and will recommend to friend and others To call Jason More

Mercedes Wilmington is great. The staff is generally very friendly and professional. Derek in sales and Jason in service are excellent and care about their customers. very friendly and professional. Derek in sales and Jason in service are excellent and care about their customers. More

Always first class service! From accommodating my Always first class service! From accommodating my schedule to shuttling me back and forth from the dealership. Jason is an outstanding service advis Always first class service! From accommodating my schedule to shuttling me back and forth from the dealership. Jason is an outstanding service advisor. Always making my experience with service department easy and efficient. Thank you for the wonderful customer service! More

2nd visit. Fixed warranty covered issue satisfactorily. Picked up and delivered my car from my home in a timely fashion. Car drives smoothly without any additional concerns. Picked up and delivered my car from my home in a timely fashion. Car drives smoothly without any additional concerns. More