Mercedes-Benz of Wilmington

I initially had some cust service issues with MB of Wilmington, however when I addressed my concerns with management they were taken seriously and not dismissed. Both Pat, the GM and Leo the SM as wel Wilmington, however when I addressed my concerns with management they were taken seriously and not dismissed. Both Pat, the GM and Leo the SM as well as Derek, Asst GM, went above and beyond to address my concerns, ensure that my vehicle was not left with any service deficiencies so that I could feel both safe, satisfied and valued. I appreciated the the level of communication and respect that I received. Customer service is so important to me. It’s just as important as the actual servicing of my vehicle, and actually adds value to the service I receive. While nothing in life is perfect, I can honestly say that MB of Wilmington is as close to perfect, in terms of vehicle and customer service that one could expect from a dealer. I highly recommend MB of Wilmington, without reservation, for MB vehicle maintenance and repairs. More

Excellent friendly service. Service and loaner car team did a great job, were friendly and attentive to our needs. The experience was very positive and we know we will come again. did a great job, were friendly and attentive to our needs. The experience was very positive and we know we will come again. More

My husband and I were very pleased with the service. They knew what we were looking for and went out of their way to find it for us, and give us a great deal. knew what we were looking for and went out of their way to find it for us, and give us a great deal. More

The service was great and done in a timely manner. The staff are helpful and Carol is very pleasant to work with. The waiting room is clean and comfortable. staff are helpful and Carol is very pleasant to work with. The waiting room is clean and comfortable. More

I think everyone was very helpful and polite I never have a problem when I need to bring my car to get it checked out or to need help with something thanks to the whole family 😂 a problem when I need to bring my car to get it checked out or to need help with something thanks to the whole family 😂 More

Excellent drop off and pick up service. Good coordination between the teams. I would have liked a debrief from a technician. Not available to meet me. I would like a summary of the overall condition. The car between the teams. I would have liked a debrief from a technician. Not available to meet me. I would like a summary of the overall condition. The car has 100,000 miles on her More

Great service by Fred Boyce and his team. They were very courteous and professional. They did a good job on the service provided. The rest people in sales was unfriendly and rude ( the receptionist in the l courteous and professional. They did a good job on the service provided. The rest people in sales was unfriendly and rude ( the receptionist in the lobby). Not once we were greeted nor offered something to drink like water for example. One of the Managers did. A tall African American Gentlemen. More

Rick made everything quick and easy. Every other car dealership I’ve ever worked with turns the car buying process into a day-long ordeal. He was also really helpful in problem solving what to do with m dealership I’ve ever worked with turns the car buying process into a day-long ordeal. He was also really helpful in problem solving what to do with my car I was turning in. Carol is also fantastic to work with. Mercedes of Wilmington always does a great job. More

Mercedes Benz of Wilmington took care of my vehicle, I Mercedes Benz of Wilmington took care of my vehicle, I am very satisfied with the quality of service that I have recieved I was in and out in a few Mercedes Benz of Wilmington took care of my vehicle, I am very satisfied with the quality of service that I have recieved I was in and out in a few hours. More