Mercedes-Benz of Wilmington

Tony was very accommodating and friendly. Service department was well organized. MB needs to be more tech friendly and reduce all the paper receipts and description of work performed. Time to just em department was well organized. MB needs to be more tech friendly and reduce all the paper receipts and description of work performed. Time to just email the paperwork! More

We had a wonderful experience at this dealership ! Shelby was very professional, knowledgeable & accommodating. The buying experience was a process that we were not looking forward to after a unpleasant expe was very professional, knowledgeable & accommodating. The buying experience was a process that we were not looking forward to after a unpleasant experience elsewhere. We definitely would recommend her and this dealership! More

Excellent service. The staff are all very professional and respectful. I trust my vehicle in there hands. I’ll definitely refer my friends and family. and respectful. I trust my vehicle in there hands. I’ll definitely refer my friends and family. More

The valet service for my service plan has been a great help, as it’s hard to get away from home with the kids taking online school. Thank you. help, as it’s hard to get away from home with the kids taking online school. Thank you. More

Very disappointing. I had problems with my brand new car the first week I owned it. Communication between employees is extremely poor. My car was in the service department for almost a week and no one calle the first week I owned it. Communication between employees is extremely poor. My car was in the service department for almost a week and no one called me to update me. I had to initiate a call to check on the status of my car. Mike the manager said he would work with me to get me into a different car but never followed through. I am beyond disappointed with this dealership. Lack of communication, no follow through, promises not kept. Overall extremely horrible experience. After all this I am not happy with the car I purchased and I am very displeased with my experience! More

Great service and accommodations. I really and truly appreciate the love that MB of Wilmington gives. A caveat of upscale machinery and staff members that mirror the level of vehicles that are sold. Thi appreciate the love that MB of Wilmington gives. A caveat of upscale machinery and staff members that mirror the level of vehicles that are sold. This is an experience that every consumer should experience to get a true flavor of professionalism at its finest. Jason K always shows love and accommodate my needs. Way to go. More

Had my prepaid scheduled service done recently and as usual it was a seamless pleasure dealing with my service rep Carol. Vehicle was delivered exactly according to wait time quoted. usual it was a seamless pleasure dealing with my service rep Carol. Vehicle was delivered exactly according to wait time quoted. More

My service was fast and efficient. Recommendations were given for future service needs. Carol was polite, knowledgeable and kept me informed of service, recommendations and timing as I waited. given for future service needs. Carol was polite, knowledgeable and kept me informed of service, recommendations and timing as I waited. More

Been using MB of Wilmington's service department for many years..Always top notch service. Jason is the best! One of the best Loaner Departments out there as well. years..Always top notch service. Jason is the best! One of the best Loaner Departments out there as well. More