Mercedes-Benz of Wilmington

This dealership is unprofessional in communication and always has some type of miscommunication between departments. I’ve been a Mercedes Benz customer for years and the service doesn’t represent the bra always has some type of miscommunication between departments. I’ve been a Mercedes Benz customer for years and the service doesn’t represent the brand well. More

Staff at this facility are superb, from Michelle who scheduled the service to Tony, the gentleman who actually communicated with us regarding the service of the car; even Brian who received and delivere scheduled the service to Tony, the gentleman who actually communicated with us regarding the service of the car; even Brian who received and delivered our car to the parking lot are all friendly, courteous, efficient and knowledgeable. Just got the car back for a few day and haven't driven it at all. However, this dealership has been servicing our car for over 10 years and we trust them for doing a good job. More

I was very happy with all my dealings with MB Wilmington. It was a Great experience all around including time, follow up dedication and desire to make me happy. Would buy again from them It was a Great experience all around including time, follow up dedication and desire to make me happy. Would buy again from them More

Service was completed in the timeframe provided. The service representative was very kind and professional. The treatment I received is something I take to heart and because of it, I will continue to br service representative was very kind and professional. The treatment I received is something I take to heart and because of it, I will continue to bring my vehicle in for service. More

The service was excellent! I couldn't have prayed for anything more. Thank you. Brad was truly God sent. He definitely tops my list of service personnel. anything more. Thank you. Brad was truly God sent. He definitely tops my list of service personnel. More

They are always attentive and answer their phoneThey are They are always attentive and answer their phone They are booked a week ahead si a word to the wise if you are in a time pinch They are always attentive and answer their phone They are booked a week ahead si a word to the wise if you are in a time pinch More

The service was excellent as always and the service department staff was speedy and professional. Watching TV in the waiting area and drinking coffee made the time go by faster. department staff was speedy and professional. Watching TV in the waiting area and drinking coffee made the time go by faster. More

Excellent customer service experience. Jeff and Shelby were great! No sales pressure at all and both are extremely knowledgeable. I will definitely be a repeat customer.. were great! No sales pressure at all and both are extremely knowledgeable. I will definitely be a repeat customer.. More

Purchased my second Mercedes from this dealer. Great sales team and excellent service. Highly recommend this dealer. Prompt courteous service all of the time. No exceptions. sales team and excellent service. Highly recommend this dealer. Prompt courteous service all of the time. No exceptions. More

We were extremely pleased with the professional, courteous, knowledgeable service & parts team. My daughter's car was in and out in one day exactly when they said it would be. A+ courteous, knowledgeable service & parts team. My daughter's car was in and out in one day exactly when they said it would be. A+ More