Mercedes-Benz of Wilmington

The worst Mercedes Benz service I have ever had. Paid over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for f over $2900 for starter and SAMS unit. Valet drove my car to the waiting area. After I paid for the service I was given my keys. I drove the car for few miles and it overheated and would not engage in drive. My car would not move. After being allowed to leave the dealership in an unsafe vehicle, I had to get the vehicle towed back to the dealership at my expense. To make matters worse I was charged an additional 540 dollars to diagnose the problem. More

We have been using Mercedes-Benz of Wilmington service for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very conven for many years and have had consistent, quality service and support. Would not want to take my Mercedes anywhere else. They also provide very convenient service options. Thank you More

Thank you for your service that helps me feel safe and comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!! comfortable in the road!!! Everyone is always very courteous and the work area, showroom and customers lounge are splended!!!! More

After B Service on 7/20/21 the Check engine light came on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd t on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd time. Now resolved. More

Quick diagnostic of issues and I trust the service recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified. recommendations which I believe is based on vehicle safety. Service has always been done within time frame specified. More

Brat was very informative. He was the second service person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of ser person I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking to me out of services, as if though I cannot afford them. Also they did not change the two lights that I had requested them to do. Also I did request the car to be washed twice. They did not wash my car after service. Also once they had gone into the trunk they did not recover the battery they left the compartment open. Brat was good but the service was not. I was highly disappointed.Brat,was very informative. He was the second service person, I spoke to after my car was completed. The first service gentleman that I spoke with was not good. I felt that he was talking me out of services, as if though I cannot afford them. Also they did not change the two lights that I had requested them to do. Also I did request the car to be washed twice. They did not wash my car after service. Also once they had gone into the trunk they did not recover the battery they left the compartment open. Brat was good but the service was not. I was highly disappointed. Dr Timothy Manson More

Nice location, staff friendly and very attentive to needs of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I wa of the customer. They make everything so easy. Comfortable environment if you need to wait for vehicle to be serviced. However, this time around I was not impressed with the attitude of the lady at the counter when it was time for me to pick up my vehicle and return my loaner car. She was not friendly at all when I handed her the keys to the loaner car and was very dismissive. If I am paying a good amount of money to have my car serviced at this location or any Mercedes location, I deserve quality customer service at all times. I was very disappointed with this and it left a bad taste in my mouth. More

Didn’t satisfy my what you owe me. On 2 occasions they did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks like the detailer used a hard buffer. With them going back in forth with the loaners I now have a chip in my Windshield. Just very unhappy. More

If I could give zero stars I would. I purchased a car here 11 months ago and I am still waiting for my tags and registration. I paid for them to take care of all of this and almost 1 year later , nothing here 11 months ago and I am still waiting for my tags and registration. I paid for them to take care of all of this and almost 1 year later , nothing. I have called so many times. The title clerk flat out does not return any phone calls or messages. I’ve talked to 2 different managers numerous times. They both made empty promises , making up excuses. The last time I called I was informed that both of them no longer work there. Absolutely worst experience ever. More

good reliable very professional service the best mercedes dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz dealer that i have been and the job was very professional. i would recommend to anyone that has a mercedes benz More