Mercedes-Benz of Wilmington

Ms Carol is amazing! There were some hiccups with my appointment and she quickly provided a solution which worked for everyone. appointment and she quickly provided a solution which worked for everyone. More

Staff was friendly however I'm accustomed to staff bringing my vehicle to me. The service person just gave me my keys and pointed in the General direction of where he thought my vehicle was located. bringing my vehicle to me. The service person just gave me my keys and pointed in the General direction of where he thought my vehicle was located. It was actually the wrong vehicle. I had to walk around to search for my vehicle (in the rain) but could not locate it. Another service person had to assist. The vehicle was actually in the back. I expected much better service after a rather pricey service appointment. More

I just became an owner of this vehicle and wasn’t familiar with the service process. Everyone one was so helpful and made it easy. familiar with the service process. Everyone one was so helpful and made it easy. More

Service tech Brad Davis was excellent in providing me with up to the minute progress on my recalls services. Having a car while my car was being serviced was very helpfull. with up to the minute progress on my recalls services. Having a car while my car was being serviced was very helpfull. More

Very professional. Everyone was helpful and polite. Helpful and o n time . Loaner department has always been helpful and on time. Carol is a pleasure to have as a service consultant. Helpful and o n time . Loaner department has always been helpful and on time. Carol is a pleasure to have as a service consultant. More

The best of this dealership is the people. They are courteous, kind and bend over backwards to pleased you. It's a smaller dealership, but they have what your looking for, no problem. courteous, kind and bend over backwards to pleased you. It's a smaller dealership, but they have what your looking for, no problem. More

Jason was very professional and was always available....but I was quite dissatisfied when told ( by a lady) I could not receive a loaner after my car was there for a week. available....but I was quite dissatisfied when told ( by a lady) I could not receive a loaner after my car was there for a week. More

Very clean - pricing is way over the top- 1600 dollars to replace a window regulator is outrages- I personally will never step foot into another dealership again- I'm so glad there are mechanics that work on replace a window regulator is outrages- I personally will never step foot into another dealership again- I'm so glad there are mechanics that work on Benz with out the over the top pricing - I feel the dealer ship is ripping people off very unhappy and would not recommend this place to anyone. More

Mr. Brad Davis has been an excellent addition to your dealership family. Mr. Davis is very professional and trustworthy. I am very pleased with service. dealership family. Mr. Davis is very professional and trustworthy. I am very pleased with service. More

Brad was awesome. He was knowledgeable and provided step by step what was needed for my vehicle. This was my first time using this location & I was pleased. by step what was needed for my vehicle. This was my first time using this location & I was pleased. More