Mercedes-Benz of Wilmington

Best of the best Simply said, Eric jan janco, is the most honest, trustworthy, sincere salesman, that you will find in this industry. Whether your purchasing a pre-own Simply said, Eric jan janco, is the most honest, trustworthy, sincere salesman, that you will find in this industry. Whether your purchasing a pre-owned $10,000pre-owned or a $140,000 Mercedes, he will treat you with ultimate respect, knowledge and sincerely, as anyone in the industry. I' m an extremely satisfied customer of Ed janco and the dealership of Wilmington Mercedes Benz. More

Bought a used Audi TDI I bought a used 2013 Audi TDI without any hassle or negotiating and everyone at the dealership was nice (of course). I researched this car for a few m I bought a used 2013 Audi TDI without any hassle or negotiating and everyone at the dealership was nice (of course). I researched this car for a few months and was specifically looking for a car with great gas mileage, good performance and compact. The VW Diesel Scandal broke a few weeks following the purchase and I contacted the dealership and asked if they would consider taking back the car because I felt a very large auto dealer organization (Mr. Rafih) could handle a recall and loss of value, better than an individual owner. This was 2 weeks after the purchase. The first time I contacted the dealership no one responded. The second time I contacted the GM and he said he felt bad but that's not their policy to take back a car. Even one that is going to be recalled, lose its value after the fix because it will affect fuel efficiency and performance. The two things I paid for. Aside from the fact that I'm now driving a polluting car. Taking back an illegal car that I paid $20K within 2 weeks of purchase should not be an issue for a car dealership that regularly sells $200K cars. More

Awesome Salesperson & Great Service Dept.! I purchased my first Mercedes from this location and it was the best experience I've had. No pressure to buy and they offered competitive prices on th I purchased my first Mercedes from this location and it was the best experience I've had. No pressure to buy and they offered competitive prices on their vehicles. EJ was great and patient with my indecisiveness. I've had my car in for minor repairs and Rick in the Service Dept. has always made my experience less stressful. Great job and keep up the good work. I would recommend this location to everyone! More

EXCELLENT EXPERIENCE Highly recommended dealership if you're looking for a new or used Mercedes Benz. I worked with Dru on the purchase of a C300 for my mother and he mad Highly recommended dealership if you're looking for a new or used Mercedes Benz. I worked with Dru on the purchase of a C300 for my mother and he made the sale seamless. Everyone that works there is professional and very nice. Joe the stores manager is a stand up guy, would definitely buy from this group again. HIGHLY RECOMMENDED. The place to buy a new Mercedes in the Tri-State Area. More

Great Experience at Mercedes-Benz of Wilmington w/ Carlos A. Mercedes Benz of Wilmington provided me a great experience when I had purchased my ML 350. Everyone in the dealership was a pleasant to work with, es Mercedes Benz of Wilmington provided me a great experience when I had purchased my ML 350. Everyone in the dealership was a pleasant to work with, especially with the Pre-Owned Sales Manager named Carlos Arias. He was very helpful, friendly and professional. At first I was a little nervous to actually go in to buy a new car because I do not like the stereotypical pushy salesman attitude. But I was so relieved and happy to see that he was not like that at all. Carlos Arias really made the car buying experience very comfortable for me which made me actually buy the car. He gave me the most pleasant buying experience I have ever had with the best customer service. With all of his kind words and professional support he had offered to me while purchasing my car I am proud to say that I am associated with your company. CARLOS ARIAS IS THE BEST!!!!! More

No follow-up. I recently purchased a one year old CPO e class from Drew at this dealership. When I arrived home, I noticed that the front cup holder was missing so I recently purchased a one year old CPO e class from Drew at this dealership. When I arrived home, I noticed that the front cup holder was missing so I called Drew and he promised to send it to me right away. I called back a week later when it hadn't arrived and Drew again promised he would send it right away. A week later when it hadn't arrived arrived, I called the sales manager Al and he promised to send it to me. A week later when it hadn't arrived, I called Al back. I am still waiting to hear from Al. I guess I'll be buying a new cup holder for sixty bucks. I am done with these guys. More

Buyer beware - Get it in Writing! We greed on a price on a used car - I offered deposit was told that they prefer to do the paperwork on Monday because Saturday was busy day. I tell t We greed on a price on a used car - I offered deposit was told that they prefer to do the paperwork on Monday because Saturday was busy day. I tell them "put a sold sign on the car". Monday comes - no paperwork - Scott tells me to send them a copy of my license and insurance information. I send the license and ask for an invoice - never got it. I worked with Soctt Zeilinski and "his manager" Al Helmuth". Tuesday comes hoping to work out final details and was told - " we sold the car Monday night!" My advice - get it in writing because what they say is clearly not what they do. Interesting business practices! More

Used car They acknowledged and apologized for the concerns that I had regarding my experience. I would give them another chance the next time that I am in the They acknowledged and apologized for the concerns that I had regarding my experience. I would give them another chance the next time that I am in the market for a car. More

Great experience! Mercedes Benz of Wilmington provided me a great experience when leasing my 2015 G550. EJ Willard was extremely patient and helpful as I decided which Mercedes Benz of Wilmington provided me a great experience when leasing my 2015 G550. EJ Willard was extremely patient and helpful as I decided which vehicle would best suit my needs. Never did he pressure me into making a decision and was more than happy to work with me on pricing to his best ability. I was also trading in my Jeep and they offered me a very reasonable amount for my trade. I have bought and leased many vehicles over the past few years but this was definitely one of my better experiences. Very happy! More

Great long distance purchase I shopped for quite awhile, looking for an extremely clean car, with the features I wanted and the price I was willing to pay. Online searches led me I shopped for quite awhile, looking for an extremely clean car, with the features I wanted and the price I was willing to pay. Online searches led me to MB of Wilmington... only issue was , they are 200 miles away ( from Richmond, Va.). I had numerous email and phone interaction with Bill and ultimately led me to have the confidence to make a purchase sight unseen. First MB and also first time not actually seeing the car in person, I had driven similar in my area, knew I liked the car/appearance/handling/features but.. again.. had not seen in person. Left a deposit, purchased a train ticket and 4 hrs. later Stephan picked me up from the train station.. and I was not disappointed ,, the car was as advertised and extremely clean (2013 C 300 sport). Had been serviced at that dealership. Stephan was extremely professional with a balance of laid back, easy to talk too. Really great experience , thoroughly enjoy the car ( wife does too which is causing heartburn :) I would make the trip again for the right car at the right price. More