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Mercedes-Benz of Wilmington
Wilmington, DE
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 05, 2016
Love my Mercedes family I recently purchased a ML 350. Vik took me for a test drive and I was sold. Joe gave me a good price. Carlos made sure all the minor things were tak I recently purchased a ML 350. Vik took me for a test drive and I was sold. Joe gave me a good price. Carlos made sure all the minor things were taken care of. I have purchased several cars and pleased to see that they have new staff. Will be purchasing more cars in the future. They treat me like family and makes sure that I am satisfied. B More
by Sis726
Employees Worked With
Vik my salesman. Very humble and honest, Joe Alcodray, Carlos Arias
Helpful August 30, 2016
Great experience, Outstanding customer service-- A++ I visited Mercedes-Benz of Wilmington looking for pre-owned CLS 550 and Bentley. Both cars were extremely clean and well maintained. Carlos A. was ver I visited Mercedes-Benz of Wilmington looking for pre-owned CLS 550 and Bentley. Both cars were extremely clean and well maintained. Carlos A. was very helpful throughout the process and was transparent on what he could do on pricing. David G. was also great and took the time to show me features on car and offered to do the same for my wife. He took his time to provide background on cars and answer all my questions. I bought both cars since I was so pleased with fair and competitive pricing which I compared to similar cars on the market. Great customer service even after I purchased both cars as Carlos would follow-up to ensure nothing was wrong with cars. I will be back for future cars! More
by Bentley_Benz
Employees Worked With
David Gershman, Carlos Arias
August 18, 2016
Worth the 2 hour trip! I have been looking to trade my CLA250 2014 for some time for a GLK350. The reason for trading my vehicle was the size, I needed a SUV since I recentl I have been looking to trade my CLA250 2014 for some time for a GLK350. The reason for trading my vehicle was the size, I needed a SUV since I recently had my first newborn. I saw online what I thought was the GLK I have been looking for so I made the risky 2 hour trip to DE trusting the sales person (Jeff) over the phone and the information he sent over via email. Once I got there, I realised the car was not certified and when I test drove it, It had vibrations while stopping which I requested to be checked. There was also a noise under the driver seat that sounded like a metal screw stuck inside the car and you could hear the noise while stopping or accelating. Dissapointed I was ready to walk out when Carlos, manager came to assist me and see what they could do to help me. Thankfully they were able to fix the issues and in less than 2 hours the vehicle was like brand new. They also gave me a good deal in finance! They go above and beyond their call of duty to be able to make the sales happen and for you experience good customer service even if it has to cost them more for you to be happy. Overall they were able to make up for everything I had doubts of. Highly recommend this dealer and their team. Thank you Carlos! More
by Nuviaglk350
Employees Worked With
Vik Sales Associate, Carlos Arias
August 12, 2016
A. W : VERY BAD EXPERIENCE I WENT TO PURCHASE A CERTIFIED S550,THE CAR WAS VERY DIRTY. THE MANAGER CARLOS WAS THE RUDEST SOB I HAVE EVER MET. HE WAS VERY UNPROFESSIONAL AND COND I WENT TO PURCHASE A CERTIFIED S550,THE CAR WAS VERY DIRTY. THE MANAGER CARLOS WAS THE RUDEST SOB I HAVE EVER MET. HE WAS VERY UNPROFESSIONAL AND CONDESCENDED. I BOUGHT A MUCH CLEANER AND NICER CAR FROM WEST CHESTER. I REALLY WANT TO GIVE MY BUISINESS TO THE SALESPERSON, HE WAS VERY NICE AND KNOWLEDGEABLE . CARLOS ON THE OTHER HAND WAS COMPLETELY THE OPPOSITE . IT IS HIS LOSS ,NO SALE NO SERVICE. A. W More
by Winterspoon
Employees Worked With
Carlos Arias
June 16, 2016
Worst sales person David just stealing money from customers When I fist visited it's wonderful receive by David, Then I chose GLE 350 he said he don't have that car but he vl get it. He asked me put deposit I When I fist visited it's wonderful receive by David, Then I chose GLE 350 he said he don't have that car but he vl get it. He asked me put deposit I did that after 3 days he called me and said he didn't got the car what I was looking for and said only one available in whole USA, then I said let me check other options I waited two more days he called back said he is not able to locate car if search takes more time then I need to go back and sign another document. I asked so I can cancel if I want he said yes( my bad this conversation happend over phone) but I have his voicemail saying similar to that. Then I went nearest delar asked about car ( Chester PA, dolly stone PA) they said they have cars in there inventory so he is bluffing to the customers to get deposit then I took that car and informed this guy cancel deal. Now problem start no response not giving money back. This whole delar ship staff customer money stealers. This is my experience with this guys so don't go with this delar ship. Another thing go with Costco program you vl get good delar not like this thieves. More
by Chandra
Employees Worked With
david
June 10, 2016
Great Experience buying pre-owned Mercedes When I was looking for pre-owned Mercedes, I found it and had a great experience buying it at Mercedes-Benz of Wilmington. My sales consultant, EJ Wi When I was looking for pre-owned Mercedes, I found it and had a great experience buying it at Mercedes-Benz of Wilmington. My sales consultant, EJ Willard, was very Knowledgable and helpful as was the sales manager, Carlos Arias, and Alissa Facciolo, who did the paperwork at the end. It was truly the best car buying experience that I have ever had in my life. I highly recommend you visit Mercedes-Benz of Wilmington if you are in the market for a new or pre-owned Mercedes. More
by hooahscott
Employees Worked With
Alissa Facciolo, EJ Willard, Carlos Arias
April 15, 2016
Mercedes of Wilmington - A+ experience We had visited two Mercedes dealers much closer to our home in the weeks prior to visiting Mercedes-Benz of Wilmington...one of which was a dealer we We had visited two Mercedes dealers much closer to our home in the weeks prior to visiting Mercedes-Benz of Wilmington...one of which was a dealer we have worked with for 15+ years. David Gershman was the salesperson assigned to us by Derek. David is very personable, and was very patient through the process of having us test drive the cars we had selected as potential candidates, and decide on which car to purchase. When we made the decision, both David and Derek help us through the process since we were trading two Mercedes for one. We felt that both gentlemen were working toward a win-win solution for both parties. It was way past 7:00PM on that Saturday when we left with our "new to us" car. In spite of the time, David took the time to go through every feature of the car. Never did we feel rushed through that process either. The car needed some touch-ups (inside and outside) so that it would look like new. David made arrangements for it to be serviced a week later. The experience was again made painless. Our car was picked up and returned truly looking brand new. We will continue to purchase Mercedes cars because we have had good experience with the brand. Our dealer of choice has become Mercedes-Benz of Wilmington. THANK YOU David and Derek! More
by Bob&Sylvie
Employees Worked With
David, Derek
March 04, 2016
Best experience we ever had buying a car. David Gershman made our car buying experience very positive. He was honest. Did not try to pressure us to buy something. Gave us all the facts and David Gershman made our car buying experience very positive. He was honest. Did not try to pressure us to buy something. Gave us all the facts and was very up front about everything. When we decided on the car we wanted, he made sure we knew everything about it. Everyone at the dealership was just awesome and a pleasure to work with. Look forward to dealing with them in the future. More
by george&annette
Employees Worked With
David Gershman, Derek
January 06, 2016
Unresponsive and unreliable Sales representatives hassled me while I was looking to test drive the vehicle. Called several times over the next few days about purchasing car only Sales representatives hassled me while I was looking to test drive the vehicle. Called several times over the next few days about purchasing car only to be given limited, delayed responses. Waited several days only to be told vehicle was sold. Do not recommend working with this salesman. More
by ymcm122
Employees Worked With
Dru Brahmbhatt
December 29, 2015
PreOwned C 300 From the moment we entered the dealership Derek and Dave Gershman treated us with respect and honest courtesy. We quickly found a car and reached a From the moment we entered the dealership Derek and Dave Gershman treated us with respect and honest courtesy. We quickly found a car and reached a great deal. It was hassle free and best experience we ever had buying a car. Thank you so much. Joe and Mia Randazzo. More
by Joe and Mia
Employees Worked With
Dave Gershman and Derek.
