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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

August 21, 2020

The service department people are very pleasant. they’re also very accommodating when scheduling service appointments. And it’s always nice when you pick up your car but it’s been washed and interior has be More

by DEBRADLEYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Wilmington, we look forward to having you as one of our valued customers for many more years to come! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 20, 2020

Carol Siracuse Wilson I great ! I would of given her a 10 but your survey only goes up to 5. She always goes above and beyond More

by margieofmercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Carey Vedisco , Carol Siracuse Wilson
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for choosing Mercedes-Benz of Wilmington, your feedback and rating mean a lot to us. We're glad Carol was able to help, and we hope to see you again! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 20, 2020

Carol is always such a professional. What a pleasure to deal with her! She always makes sure that my car gets serviced in a timely manner, and that there is always a loaner available for me More

by SMF5903
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

We appreciate your business and our team looks forward to serving you again soon! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 20, 2020

I like this place it's got friendly people good service they do quality work the only down side is the roadside assistance program is left me sitting on the road for three hours waiting for a tow truck tha More

by A1SWEEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alissa Facciolo, Fred Boyce , Jason Kuczeriawenko
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to submit a review. We truly appreciate your business. We apologize, however, that you had an unusually long wait for roadside assistance. If you would like to further discuss your concerns, feel free to contact me at your convenience. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 20, 2020

The car wash needs some help. Other than that very pleasant experience. Service was easy drop off and pick up. Fred was great. Worked with shelby in sales when i bought the car. She was fantastic More

by DCIAFFI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Donnelly, Fred Boyce
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

I had an emergency heading out of town and needed service to my vehicle and was extended superior service. Loving the attention and quick turnaround. More

by CMIPROP
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
Aug 19, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

I only take my MB to the Wilmington Dealership, there I will know I get expect care and professionalism from each of the employees. It’s like the motto that I live by “ all or nothing at all”! MB! More

by INDUSTRY997360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Wilmington. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

Great service. Got me in quick and out in no time. Excellent experience. The wash and interior clean for such a small service was unexpected but much appreciated. More

by ratevaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce , Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Wilmington. Please don't hesitate to reach out if you need anything else. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

Jason was great and the service was fast, professional and friendly. Was able to take car with one day notice and picked up the next day. Was very happy with the support. More

by BSIMMS6458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for the kind words for Jason and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

Had an excellent experience. Fred was knowledgeable, professional, and ensured I got the repairs that was needed. Their entire team, including the car rental service were all helpful and friendly. More

by mgvmd1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for your business and for this review. We're happy to hear Fred and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

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