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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

August 24, 2020

Been with them for 16 years. Good, accurate service. Very attentive salesman (Rick Umani), knows what we like and tries his best to satisfy us More

by JAHCAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Umani, Jason Kuczeriawenko
Aug 25, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and the rest of our team, and we look forward to working with you again. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 23, 2020

For the last 7 years or so I bought 2 car from this dealership with excellent maintenance services. Knowledge service advisor and promptly gotten back More

by govinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 23, 2020 -

Mercedes-Benz of Wilmington responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Wilmington. We appreciate your business and hope to see you again soon! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 22, 2020

Fred in service was extremely helpful and personable. Service was completed fast and efficiently. Loaner car was useful and felt clean and sanitized. All in all, excellent service. More

by TIC0101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young man who arranged the loaner vehicle was extremely personable., Dru Brahmbhatt, Alissa Facciolo, Fred Boyce
Aug 23, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your excellent review! We are so glad that Fred had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Wilmington. Please don't hesitate to reach out if you need anything else. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 22, 2020

Great experience, great service, before arriving i spoke to a gentleman named Fred and he was more than helpful. At this particular time I’m looking for a dealership and service i can build a relationship w More

by Vmoneydeejay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 23, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 22, 2020

This place is great. Service with a smile. They always give me a loaner. Loaners are clean and well taken care of. I will continue to use. More

by UNCHANSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 23, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 22, 2020

The service coordinators can never find my car - they haven’t updated the records to my new car. The shuttle driver took off his mask in the car More

by NSHEEHANKIRK
Recommend Dealer
Yes
Employees Worked With
Tony Saienni
Aug 23, 2020 -

Mercedes-Benz of Wilmington responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 21, 2020

Excellent service... Jason made sure my vehicle was up to date and running great again he also took care of airbag recall for me. Job well done... More

by ALAN33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much, Alan, for your kind words, and for taking the time to leave us this wonderful feedback! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 21, 2020

Superb service from Geoff Townsend & Alissa Facciolo, wonderful in handling our request. Followed Benz creed “The best, or nothing!!” From start to finish, everything was seamless. More

by VELOSKIJJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Townsend, Alissa Facciolo
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of Wilmington! Pat Oliveto, GM Mercedes-Benz of Wilmington

August 21, 2020

Very friendly and professional. Will come back anytime. Car done on time and the reps are nice and never pushy. I am very happy with the svc. More

by ARUBYONO70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Saienni
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 21, 2020

Service was friendly, kept me abreast of the status the repairs. Will return to service my car again. Is satisfied with the repairs that were render. More

by BRENDA.CROSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 21, 2020 -

Mercedes-Benz of Wilmington responded

Thank you, Brenda! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Wilmington. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

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