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Mercedes-Benz of Wilmington
Wilmington, DE
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2020
I always call Fred Boyce to arrange my service call as he listens to my questions and does not make light of them so as a woman I can go and don’t have to take my husband listens to my questions and does not make light of them so as a woman I can go and don’t have to take my husband More
by LMCLAMB
Verified CustomerEmployees Worked With
Fred Boyce
August 26, 2020
Service was timely and staff was courteous , and friendly . All enabled an excellent experience. Would be there again for servicing or new purchase . Strong vehicle. . All enabled an excellent experience. Would be there again for servicing or new purchase . Strong vehicle. More
by SAGITTENS
Employees Worked With
Jason Kuczeriawenko
August 26, 2020
Once again I was very pleased with the service I received at Mercedes-Benz of Wilmington. As I joked with the advisor, I hope I won't be back anytime soon, but when I do need something additional I will be b at Mercedes-Benz of Wilmington. As I joked with the advisor, I hope I won't be back anytime soon, but when I do need something additional I will be back. More
by JORDAN.IRAZABAL
Employees Worked With
Fred Boyce
August 25, 2020
Staff was very friendly and helpful. The service received was great; however, I had to wait long time (2 hours) for my appointment. Overall, I was satisfied with the service provided. was great; however, I had to wait long time (2 hours) for my appointment. Overall, I was satisfied with the service provided. More
by KiraG
Employees Worked With
Fred Boyce , Tony Saienni
August 25, 2020
Dealership basic charge is 169.00. I’ve paid this amount at least once previously. Given your cost and that I brought my vehicle in early (7:30-7:45), the diagnosis shouldn’t take until mid afternoon. Renta at least once previously. Given your cost and that I brought my vehicle in early (7:30-7:45), the diagnosis shouldn’t take until mid afternoon. Rental or not, dealership should consider lower fee for basic diagnosis. More
by ARTIES3SONS
Employees Worked With
Fred Boyce
August 25, 2020
Great service and love the loaner. Had my ML250 back by that evening. Unfortunately couldn’t drive back to cars. Had to pickup Sprinter that was done as well. that evening. Unfortunately couldn’t drive back to cars. Had to pickup Sprinter that was done as well. More
by ROBHUNTER9876
Employees Worked With
Tony Saienni
August 25, 2020
HiI was there for service. Before the appt I asked how Hi I was there for service. Before the appt I asked how long it will take and was told 1 and half hr. I brought my daughter. The wait ended up being Hi I was there for service. Before the appt I asked how long it will take and was told 1 and half hr. I brought my daughter. The wait ended up being 4 hrs. We had plans since I was told it will only take 1 plus hrs.. I had to ask when it will be done after 3hrs. Had they told me I would've arranged a ride and not waste time sitting there. We ended up canceling our plans. I have to think about this when I come in next time. More
by VEENUS78
Employees Worked With
Jason Kuczeriawenko
August 25, 2020
I was so happy when I get my new GLE from this dealer I was so happy when I get my new GLE from this dealer and cheap price. Thanks again to Samy he is so helpful and friendly. I was so happy when I get my new GLE from this dealer and cheap price. Thanks again to Samy he is so helpful and friendly. More
by Shokhrukh777
Employees Worked With
Samy Hamza
August 24, 2020
Professionsl assistance, timely shuttle service., service performed properly and professionally. Would like to work closely with sales manager to get a good rate on purchasing my leased C300. performed properly and professionally. Would like to work closely with sales manager to get a good rate on purchasing my leased C300. More
by JOSEPHANTHONYZOMERFELD
Employees Worked With
Fred Boyce
August 24, 2020
7am on a Saturday morning and finished before 8:30am. They even washed and vacuumed the car! Excellent service as usual! I recommend Mercedes-Benz of Wilmington. They even washed and vacuumed the car! Excellent service as usual! I recommend Mercedes-Benz of Wilmington. More
by MIEKOMOTO
Employees Worked With
Fred Boyce
