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Mercedes-Benz of Wilmington
Wilmington, DE
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,583 reviews
September 03, 2020
Great service, professional staff. I am extremely happy with Tony Sainnei. He was Very helpful and professional. service was done on a timely manner and the price was reasonable. Definitely will go. Ack with Tony Sainnei. He was Very helpful and professional. service was done on a timely manner and the price was reasonable. Definitely will go. Ack again. More
by KATHY2296
Verified CustomerEmployees Worked With
Tony Saienni
September 03, 2020
My car came into the shop leaking water. It was diagnosed and repaired within a timely manner. Im very satisfied with the outcome and it's a pleasure to deal with Carlo Siracuse Wilson and repaired within a timely manner. Im very satisfied with the outcome and it's a pleasure to deal with Carlo Siracuse Wilson More
by MHAYNES01
Employees Worked With
Fred Boyce , Carol Siracuse Wilson
September 03, 2020
The service problems I had were.small ones but the response from my salesperson and the service person was immediate, The work done was timely and completely satisfactory. It is unusual to find people response from my salesperson and the service person was immediate, The work done was timely and completely satisfactory. It is unusual to find people who sincerely care about their customers and react to needs In a very professional way. More
by BOB@SUNQUEST.US
Employees Worked With
Rick Umani, Jason Kuczeriawenko
September 02, 2020
Great customer service. The staff is friendly. Excellent at explaining the work to be done. Pricing is what you expect from Mercedes and you know the cost before time. at explaining the work to be done. Pricing is what you expect from Mercedes and you know the cost before time. More
by CDFOCUS
Employees Worked With
Fred Boyce
September 02, 2020
The dealership as a whole treated me as if I've been buying vehicles from them for years, even though it was my first. And most importantly the dealership tested me like they wanted my money. buying vehicles from them for years, even though it was my first. And most importantly the dealership tested me like they wanted my money. More
by usb1145
Employees Worked With
Alissa Facciolo, Shelby Donnelly
September 02, 2020
Clean, friendly, respectful, courteous, polite, speedy, informative, professional, helpful, easy-to-use customized service associates. Good location for travelers in need of assistance. Thanks for your ser informative, professional, helpful, easy-to-use customized service associates. Good location for travelers in need of assistance. Thanks for your service. Hopefully no problem will occur during my travel back to Ohio cause of service. More
by DWAYNELLOYD1867
Employees Worked With
Derek Wimbish, Jason Kuczeriawenko
September 01, 2020
My glass roof was damaged by a window tinting company, who refused to pay for the repair. Benz dealer charged me $169.00 to "diagnose" the problem so we could submit for insurance. They promised to refund who refused to pay for the repair. Benz dealer charged me $169.00 to "diagnose" the problem so we could submit for insurance. They promised to refund it at repair, didn't happen. Car rental did not go smoothly either. They did not offer to pick up or deliver my car for me, even knowing that my husband was bedridden and couldn't drive me there. This caused much inconvenience to me as the car was not available when promised. The bill was $5,400, which was covered except for my copay. I felt the dealer should have refunded the diagnostic fee, as I cannot recoup it from anyone else. More
by REXHANLIN
Employees Worked With
Tony Saienni
September 01, 2020
Good service and good time I spent in the location with both car and the customer Servise I will recommend the place to my friends both car and the customer Servise I will recommend the place to my friends More
by DRAFARAG
Employees Worked With
Fred Boyce , Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
September 01, 2020
Service is always fantastic and friendly. Will always buy and service my vehicles here. Ms. Carol is very knowledgable and super friendly and explains all the details in a simple manner. and service my vehicles here. Ms. Carol is very knowledgable and super friendly and explains all the details in a simple manner. More
by Tosh
Employees Worked With
Carol Siracuse Wilson
August 28, 2020
Always quality service ..: the general manager is great here and provides exceptional customer service Carol my service advisor is amazing !! She always takes care of me and my service needs very effici here and provides exceptional customer service Carol my service advisor is amazing !! She always takes care of me and my service needs very efficiently. She is very knowledgeable and always a pleasure More
by REALHOTT30
Employees Worked With
Carol Siracuse Wilson
