Mercedes-Benz of Willoughby

Great experience. Mo took the time and explained how everything in my new car worked! Mo took the time and explained how everything in my new car worked! More

We worked with Mo throughout the entire process of choosing our new car and all of the options we wanted. Mo is very knowledgeable and a pleasure to work with. He helped us make a number of decisions choosing our new car and all of the options we wanted. Mo is very knowledgeable and a pleasure to work with. He helped us make a number of decisions about the final build specification of our new 450 GLS. Mo also helped us understand how we can best use all of the features of the vehicle. The entire process was very straightforward and transparent. More

Our sales advisor, Mo was wonderful & helped buy our used car & sell the old one He went the extra mile during the test drive , highly recommend car & sell the old one He went the extra mile during the test drive , highly recommend More

I have to say that this was the best car buying experience that I have ever had. There was no pressure. Frank Waite was awesome and very instrumental in making sure that I had everything that I nee experience that I have ever had. There was no pressure. Frank Waite was awesome and very instrumental in making sure that I had everything that I needed. More

Buying a car here was actually easy and enjoyable. Bob Alponat was very knowledgeable and responsive. The process was fast and price was good so there was no need for haggling. I will buy another ca Bob Alponat was very knowledgeable and responsive. The process was fast and price was good so there was no need for haggling. I will buy another car from them when I need to but that won’t be for a long time since Mercedes run forever. More

This is not the first time I am purchasing and using Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service d Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service department and numerous sales people. The customer experience and service is great all around. I do drive 2.5 hours from a larger city in order to see the people that treat me well since the dealer in my town cant offer the same level of service....Period! More

Gene was great to deal with . . as was the entire group. I was very satisfied. . as was the entire group. I was very satisfied. More

Mohamed did a great job when I was shopping for a new S class. He did not reserve any effort to make sure I get the deal I want. He is truly a good honest person. class. He did not reserve any effort to make sure I get the deal I want. He is truly a good honest person. More

My experience with Mohammed Soliman was exceptional. He went above and beyond helping me with purchasing process and explaining the car's features. And the presentation of my new car was beautiful. He went above and beyond helping me with purchasing process and explaining the car's features. And the presentation of my new car was beautiful. More

Filed a claim on their loaner car because it was damaged. However my insurance paid the claim and now my car need service again . They stated they can’t give me a loaner per the owner because of last issue. However my insurance paid the claim and now my car need service again . They stated they can’t give me a loaner per the owner because of last issue. I asked even though my insurance paid? They said yes ! Sad cause I’ve been a Mercedes customer for years . More