Mercedes-Benz of Willoughby

This is not the first time I am purchasing and using Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service d Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service department and numerous sales people. The customer experience and service is great all around. I do drive 2.5 hours from a larger city in order to see the people that treat me well since the dealer in my town cant offer the same level of service....Period! More

Gene was great to deal with . . as was the entire group. I was very satisfied. . as was the entire group. I was very satisfied. More

Mohamed did a great job when I was shopping for a new S class. He did not reserve any effort to make sure I get the deal I want. He is truly a good honest person. class. He did not reserve any effort to make sure I get the deal I want. He is truly a good honest person. More

My experience with Mohammed Soliman was exceptional. He went above and beyond helping me with purchasing process and explaining the car's features. And the presentation of my new car was beautiful. He went above and beyond helping me with purchasing process and explaining the car's features. And the presentation of my new car was beautiful. More

Filed a claim on their loaner car because it was damaged. However my insurance paid the claim and now my car need service again . They stated they can’t give me a loaner per the owner because of last issue. However my insurance paid the claim and now my car need service again . They stated they can’t give me a loaner per the owner because of last issue. I asked even though my insurance paid? They said yes ! Sad cause I’ve been a Mercedes customer for years . More

Gene & Brett were super nice. Very pleasant experience & happy with my "new-to-me" car. Very pleasant experience & happy with my "new-to-me" car. More

I got the royal treatment from Mohammed Soliman. He was so helpful and patient with me when showing me how to use all the electronics on my new GLE350. Very pleasant experience overall. He was so helpful and patient with me when showing me how to use all the electronics on my new GLE350. Very pleasant experience overall. More

Kevin Conant excellent representative to deal with. Highly recommend the dealership. Very responsive and easy to deal with Highly recommend the dealership. Very responsive and easy to deal with More

Gene and Mo are wonderful. We had a great experience at Leiken. Sure there is a closer Mercedes Dealer by us on the West Side but they can not touch the customer service at Lei We had a great experience at Leiken. Sure there is a closer Mercedes Dealer by us on the West Side but they can not touch the customer service at Leiken. I wish we would have bought our E350 sedan from Leiken. I even looked at a dealer South of Norwalk but Leiken, Gene and Mo are wonderful. Hubby is handicapped and they could not have been more accommodating! I can not thank them enough. More

FROM THE VERY FIRST PHONE CALL FROM LEIKEN MERCEDES DEALERSHIP WE WERE TREATED LIKE ROYALTY. THEY REACHED OUT TO ME FROM JUST MY DAUGHTER CLICKING ON A VEHICLE SHE WAS LOOKING UP. FROM THERE THEY STAYE DEALERSHIP WE WERE TREATED LIKE ROYALTY. THEY REACHED OUT TO ME FROM JUST MY DAUGHTER CLICKING ON A VEHICLE SHE WAS LOOKING UP. FROM THERE THEY STAYED IN TOUCH AND ON TOP OF VIEWING,TEST DRIVING AND THE ULTIMATE BEST PROCESS FROM START TO A BEAUTIFUL VEHICLE PURCHASE. PROFESSIONAL,ACCURATE AND A FEELING OF STAR POWER. THIS FAMILY OWNED DEALERSHIP IS SO WONDERFUL AND TRULY 2ND TO NONE! LOVE OUR BEAUTIFUL NEW CAR 💞🍾!!! VERY HAPPY AND 100% SATISFIED WITH FRANK WAITE AND THE ENTIRE TEAM HERE😎 SINCERELY, MRS. WYATT & FAMILY More