Mercedes-Benz of Willoughby

Huge shout out to Frank Waite!! My husband and, I Rob and Lynnette, were very pleased with our experience with Frank. He is very knowledgeable and thorough. Friendly and I felt that we were not rushed in and Lynnette, were very pleased with our experience with Frank. He is very knowledgeable and thorough. Friendly and I felt that we were not rushed into a deal. I loved the way the team welcomed us to the Mercedes family and I could not be more excited. Thank you frank:) More

Hello my name is Mary. My car salesman name is Gene Hauck. Gene is one of The best car salesman ever. During my car purchase experience I became sick so everything was at a standstill. Gene was very t Hauck. Gene is one of The best car salesman ever. During my car purchase experience I became sick so everything was at a standstill. Gene was very thoughtful and considerate. After I had recovered everything went as planned and Gene sold me a beautiful Mercede-Benz. More

Hello, my name is Fay Hutson and I just reasonly purchased a 2021 GLC 300, my sales person was Sage Osicka who was very knowledgeable and informative concerning this vehicle. I drove off very comfor purchased a 2021 GLC 300, my sales person was Sage Osicka who was very knowledgeable and informative concerning this vehicle. I drove off very comfortable and confident that indeed that was the car for me. More

Mohamed at Mercedes-Benz of Willoughby is the best car salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every d salesman ever! This was my first time going thru the car buying process on my own and he answered all of my questions willingly and explained every detail to me to my understanding. Mohamed helped me find a vehicle that included each and every feature I wanted in my dream car. The car had to be sent to Ohio from another state and he made that happen without a hassle. He even connected me with the financial department, when at first I was reluctant to speak with them, to add necessary warranty packages to my purchases to ensure that my new vehicle is covered from front to back, inside and out. When I arrived to purchase my car Mohamed set up a grand reveal. The car had a red bow on it which I requested, but he made it even more special by setting up a special congratulations sign with my name on, a cake because it was my birthday (by the way the cake was AMAZING), and balloons!. This made me feel so special. Mohamed said he would do anything to make sure that I was a satisfied customer and he did just that! Thanks Mohamed and Mercedes-Benz of Willoughby, I've never been happier! More

I got GLS 450 2020Great Experience . I enjoyed the great I got GLS 450 2020 Great Experience . I enjoyed the great service experience with Moe . Highly recommend him . I can’t wait to get C 350 . Thank I got GLS 450 2020 Great Experience . I enjoyed the great service experience with Moe . Highly recommend him . I can’t wait to get C 350 . Thanks Mohamed . More

Gene Hauck helped me with 2021 E350 purchase lately. He understood my requirement and located a car quickly. The whole experience was great. Thank you, Gene! understood my requirement and located a car quickly. The whole experience was great. Thank you, Gene! More

My experience was wonderful at the Mercedes Benz in Willoughby. My salesman Mo was exceptional. I would purchase another car from him. Thank you for the great experience Willoughby. My salesman Mo was exceptional. I would purchase another car from him. Thank you for the great experience More

Mo Soliman of Willoughby Mercedes-Benz was great to to work with. He was friendly, professional, and patient. I had left a couple of items in the car I turned in and they sent someone to bring them to my work with. He was friendly, professional, and patient. I had left a couple of items in the car I turned in and they sent someone to bring them to my home the same day. Now, that's service. More

I called talked to Gene Hauck gave him the things I was wanting most in my car....Boom! He found it and I had it in the driveway within a blink. They are family! Go see for yourself! wanting most in my car....Boom! He found it and I had it in the driveway within a blink. They are family! Go see for yourself! More

Excellent experience special ordering and delivery of '20 GLC coupe. Went very smooth despite these pandemic times. Frank Waite was on top of all aspects of the process with timely updates including having GLC coupe. Went very smooth despite these pandemic times. Frank Waite was on top of all aspects of the process with timely updates including having clear bra & tint installed before delivery to me with no delay. Was able to track build process and even which ship it was on heading to Baltimore dock. Great presentation with bow at delivery. Nice touch. Excellent handling vehicle with best tech. Voice recognition that actually works. Easy to learn; natural. More