Mercedes-Benz of Willoughby

The team at Mercedes-Benz of Willoughby provided excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer experience was tailored to our specific needs. The sales team listened and patiently allowed us to demo several vehicles in the dealership (Volvo and Mercedes). Special thanks to Mo Soliman whose product knowledge assisted us in making an informed decision. Brett Leiken ensured that we were aware of all incentives and rebates available during the purchase process. He made himself available during the many phone calls and texts. Ty Whiting navigated us through the closing with transparency and without pressure for the “add one.” The service department made our new Mercedes pristine for delivery. The entire Leiken team made my wife and I feel very special. If in the market, I highly recommend Mercedes-Benz of Willoughby for your next purchase. More

HIGHLY recommend working with Frank Waite for your next purchase or lease. This is the second vehicle I have leased with him. His product knowledge was extensive. His attention to detail and excellent purchase or lease. This is the second vehicle I have leased with him. His product knowledge was extensive. His attention to detail and excellent follow up was impressive and appreciated. He was mindful of my schedule. Frank was easily accessible even answering calls after hours. A true professional and a pleasure to deal with. He is, perhaps more importantly, a super nice guy! Great guy! Great car! More

Awesome Dealership ! !! Kevin was the salesman i done my dealing with and he was very up front and honest from the start. I purchased a 2013 Chevy Equinox from him. I am !! Kevin was the salesman i done my dealing with and he was very up front and honest from the start. I purchased a 2013 Chevy Equinox from him. I am from Maryland and made this purchase site unseen and the vehicle was just a described by Kevin. I am more then 100% happy with my purchase and the sales team. Would highly recommend this Dealership to anyone looking to purchase a vehicle. Ask for Kevin and you won't go wrong. Doug from Maryland More

Frank, Ty and Gabe provided an experience nothing short of outstanding. The team at Leikin Mercedes-Benz provided exceptional service which made the process smooth and enjoyable from beginning to end! This of outstanding. The team at Leikin Mercedes-Benz provided exceptional service which made the process smooth and enjoyable from beginning to end! This is our 3rd Mercedes, and the service remains first class! More

Recent purchase of a 2025 GLE 350 was a great experience. Frank Waite, our salesman, and Gabe Despres, sales manager, were excellent in helping us make the deal work. Frank Waite, our salesman, and Gabe Despres, sales manager, were excellent in helping us make the deal work. More

Kevin Conant took care of us from the second we walked in! What a super experience. He is so knowledgeable and the dealership is so great. I highly recommend if you are looking for a new or used car. in! What a super experience. He is so knowledgeable and the dealership is so great. I highly recommend if you are looking for a new or used car. More

My salesman, Kevin Conant is very personable and did a great job. He understood what I was looking for and found multiple cars for me. When the one I wanted was unfortunately sold before he could get it great job. He understood what I was looking for and found multiple cars for me. When the one I wanted was unfortunately sold before he could get it - he immediately found another that matched it very closely, and ended up having some changes that I really like better than the original. I had never purchased a car unseen - but Kevin was reassuring and I really did feel I could trust him. He's been great! The only problem I've had was getting the digital extras working in the app. I was getting pretty frustrated with the customer service from Mercedes online, but when I let Kevin know, he immediately worked on it and verified it was an issue on the Mercedes application side and contacted them to help resolve the issue. More

I purchased a car at Mercedes of Willoughby rather than my local Mercedes dealer because Willoughby was infinitely more responsive and helpful. Action was taken immediately to find the car I wanted and co my local Mercedes dealer because Willoughby was infinitely more responsive and helpful. Action was taken immediately to find the car I wanted and communication was fantastic. Overall, the process was a wonderful experience. More

Normally I don’t write reviews unless I have exceptional experience and this was one of them. I flew to this dealership all the way from Seattle, WA to buy a car that I was looking for 2 years(Mercedes GLS experience and this was one of them. I flew to this dealership all the way from Seattle, WA to buy a car that I was looking for 2 years(Mercedes GLS 63AMG)They picked me up from the airport. Car was clean, washed, detailed, all services were done, new brakes, felt like I am buying a new car. Sales person Frank was very friendly, knowledgeable, professional and he went above and beyond by providing additional pictures and videos , service records and providing all other necessary information. Paperwork with finance manager Francesco was quick and smooth, absolutely no pressure on getting extra stuff (extended warranty etc). Sales manager Bret also was very professional, friendly. They have really good team. Highly recommended!!! More

I thought owning two Cadillacs in the past was exciting. Not anywhere near the exciting, special, professional, personable experience as with Mercedes-Benz of Willoughby. They are second to none. I am le Not anywhere near the exciting, special, professional, personable experience as with Mercedes-Benz of Willoughby. They are second to none. I am leasing a 2024 Mercedes CLE300C4. To say it is of superb quality and luxuriousness is an understatement. It is not just the vehicle that "sold" me, it was EVERYONE at the dealership who made it an experience to remember. I felt like a queen when I came to pick up the vehicle. I must acknowledge the people at Mercedes-Benz of Willoughby who went over and above, and I believe they sincerely care, to make my decision very easy to have the vehicle of my dreams become a reality: Gabe Despres (Sales Manager), Frank Waite (Sales & Product Consultant), Tye Whiting (Business Manager) and Kadence Tomblin (Client Concierge). You will only truly understand my words above should you visit Mercedes-Benz of Willoughby. More