Mercedes-Benz of Wilkes-Barre - Service Center

1.0 star rating 8/1/2011 I was on time for my 9:45AM 1.0 star rating 8/1/2011 I was on time for my 9:45AM appointment for state inspection and refinish/polish one wheel. Passed inspection, no probl 1.0 star rating 8/1/2011 I was on time for my 9:45AM appointment for state inspection and refinish/polish one wheel. Passed inspection, no problem; wheel was polished as agreed. Service was completed for the 2 mentioned items -- 9.5 (NINE and ONE-HALF) HOURS later. Yes, car was done at 7:15PM. How absurd is this place. My sister called me after I called her to take my blind dog out, she said they can get carried away down there. I only assume it happened to her and many others as well. Despicable mercedes benz service. More

I bought my C300 in Jan. 2010. Earlier this week, I got a new cell phone. Try as I might, I could not transfer my contact information from my new phone to my MB's Bluetooth. Peter McMonigle was my salesp a new cell phone. Try as I might, I could not transfer my contact information from my new phone to my MB's Bluetooth. Peter McMonigle was my salesperson when I initially the car and syncronized my phone. I went back to Peter (14 monthes later) with my new phone looking for help. It was unbelievable. Peter wasn't familiar with my new phone, but worked on it with me until, 35 minutes later, we figured out how to transfer the data. This is what I consider excellent service. But this is what I have come to expect from Motorworld's Mercedes Service - nothing but the best. It is reasons like this that I will be a repeat Mercedes buyer at Motorworld. Thank you, Peter. More

Peter and Clayton made the experience very comfortable and very smooth. Peter was especially patient during the "get acquainted with the car" training. Clayton was very helpful and informative on the "e and very smooth. Peter was especially patient during the "get acquainted with the car" training. Clayton was very helpful and informative on the "extra warantees." This really helped me make selections that will suit my needs. All I can say is...extremely professional. I would recommend this dealership without hesitation. I look forward to working with the service department and evaluating them. More

I took my car in for a complete check up. They called me the next day said the car needed the normal oil change, transmission service, coolant flush, wipers, new front end parts, transmission lines and new the next day said the car needed the normal oil change, transmission service, coolant flush, wipers, new front end parts, transmission lines and new injectors. Otherwise the car was great. I complained that it didnt seem to have as much power, They said a few air lines should be replaced. $2000 dollars and a month later I pick up my car. It is now leaving fluid stains in my driveway. The car has less power than when I took it there, I have a vibration on the highway. I took it back and they said the transmission pan is leaking. When I informed them they just did a transmission service and had to remove the pan to perform the service, they acting dumfounded. They said the tires must of gotten flat spots from sitting there for a month. They then let me pick it up and called me on the phone to tell me they left parts off of the car that I needed to bring it back. Currently it still has no power, is leaking fluid in my driveway. I gave them several chances to fix my car. They were not even responsive to returning my calls. It is by far the worst experience I have ever had and I feel like I was taken advantage off. More