Mercedes-Benz of Wilkes-Barre - Service Center

Michael Angelo rocks Michelangelo is the best person to work with ever in service I was a previous customer in another dealership and when he came to motor world I was thr Michelangelo is the best person to work with ever in service I was a previous customer in another dealership and when he came to motor world I was thrilled and exactly what I expected I got amazing outstanding service More

Dealer was very accommodating I had a family emergency that came up and I needed my car to travel, so I walked in to get an oil changed done with no appointment, and they were very I had a family emergency that came up and I needed my car to travel, so I walked in to get an oil changed done with no appointment, and they were very accommodating to my needs, which they really didn't have to because I didn't have an appointment. They even took care of some warranty issues that needed to be done that I really want expecting them to do that day, but they did it in any case because the car was there. Very exceptional service. More

Recall Michaelangelo was the best. Helpful, efficient and knowledgeable. I would highly recommend him as well as everyone I came in contact with. The car was Michaelangelo was the best. Helpful, efficient and knowledgeable. I would highly recommend him as well as everyone I came in contact with. The car was clean upon picking up. Another bonus More

Computer Service Had no problem getting appointment, kept me informed of time frame to be finished. Car cleaned and Michael service consultant excellent. A little expe Had no problem getting appointment, kept me informed of time frame to be finished. Car cleaned and Michael service consultant excellent. A little expensive for what was wrong. More

Excellent service! I love coming here. Everyone is so friendly. Morgan is my service advisor and she is simply the best! She always makes sure you have absolutely everyt I love coming here. Everyone is so friendly. Morgan is my service advisor and she is simply the best! She always makes sure you have absolutely everything you need and gets it done very fast. More

Stupendous Service took a little longer than expected... but GREAT communication with customers about the service. Great experience and would recommend to my clo Service took a little longer than expected... but GREAT communication with customers about the service. Great experience and would recommend to my closest family and friends. More

Excellent service!! Thanks Mark!!!! For scheduling my appointment so quickly and explaining the service that was done ! I appreciate all your assistance. You are a gre Thanks Mark!!!! For scheduling my appointment so quickly and explaining the service that was done ! I appreciate all your assistance. You are a great asset to Mercedes ! More

Service Excellent service. Morgan was my service advisor who made the experience easy. My loaner vehicle was ready and I was on my way quickly. My vehicle Excellent service. Morgan was my service advisor who made the experience easy. My loaner vehicle was ready and I was on my way quickly. My vehicle was ready when promised. Mercedes has the best service in the industry. I have owned many other vehicles, but Mercedes by far, is the vest. More

Amazing smooth knowledgable This is my third Mercedes. Second from this dealership. The overall experience is the total package. Sales man. Nick Campbell has gone above and beyo This is my third Mercedes. Second from this dealership. The overall experience is the total package. Sales man. Nick Campbell has gone above and beyond to provide me with the far of my dreams. His knowledge and confidence was impressive. All the staff is completely qualified, Curteous, and a joy to work with. More

grest cutomer service Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s Good afternoon, I wanted to take a few minutes to tell you about one of your employees and the great service he provided me today. The employee’s name is Kurt Weinland, he is a service adviser at you Mercedes location. I had made a mistake doing a DYI service job on a used Mercedes that we just bought. Kurt gave me good advice and got me an appointment today even though they were swamped. I had to have the car towed there and he meet us with directions to where to put the car and what to do next. He made me feel at home in your waiting room and checked up on me a couple of times during the morning. He came and explained that the car would need more service work done and went over a detailed cost estimate. He was very understanding when I said we could not do all the work today and would reschedule some of it at a later date. He suggested the most safety related stuff that needed to be done before I took it home. To me this is customer service and caring about the customer at its best. I work for ppl electric utilities and we get lots of negative feedback and it is always great to hear good stuff. I look forward to working with Kurt in the future. He is an asset to your company and should be recognized for his efforts. Thank you for your time Jeff Hobbs More