Mercedes-Benz of Wilkes-Barre - Service Center

Service advisor morgan Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to b Got me in next morning took care of everything hoping tech was as efficient with repairs I have had electrical problems with car that never seem to be fixed but her effort to make things right is appreciated More

Superior I have enjoyed many years working with this dealership. I have always been treated with respect and competence. Everyone I have worked with is knowled I have enjoyed many years working with this dealership. I have always been treated with respect and competence. Everyone I have worked with is knowledgeable and helpful More

Great work as always The service fast. The staff was courteous. Clean surroundings. Refreshments were fresh and plentiful. The cookie and water was delicious. What else ca The service fast. The staff was courteous. Clean surroundings. Refreshments were fresh and plentiful. The cookie and water was delicious. What else can I say!! More

An incredible experience as usual I had an incredible experience as usual. My service representative was awesome and kept me informed on everything that was going on each and every ste I had an incredible experience as usual. My service representative was awesome and kept me informed on everything that was going on each and every step of the way. He was very supportive and made me feel like family. There's nothing better than that. More

Tire Damage Morgan took very good care of me . My troubles were handled quickly . She was extremely experienced and helpful . As I am from out of state I reall Morgan took very good care of me . My troubles were handled quickly . She was extremely experienced and helpful . As I am from out of state I really appreciated the efficient and fast service. Thank You . More

Service Top notch from start to finish. The service advisor went above and beyond. They provided door to door service. If I need any additional service I w Top notch from start to finish. The service advisor went above and beyond. They provided door to door service. If I need any additional service I wouldn’t hesitate to have it done there. More

Awesome MichaelAngelo was very honest and helpful about everything that was wrong with my vehicle. He call me right away to let me know everything that was wr MichaelAngelo was very honest and helpful about everything that was wrong with my vehicle. He call me right away to let me know everything that was wrong with my vehicle service was very fast thank you More

Outstanding customer service. I stopped into the dealership for an emergency tire issue. I was 200 miles from home. I was greeted as if I was a regular customer. Extended every hos I stopped into the dealership for an emergency tire issue. I was 200 miles from home. I was greeted as if I was a regular customer. Extended every hospitality courtesy. And Morgan feed me. Car was repaired in one hour. More

Dealership was excellent.! The work was completed on time and the cost was exactly what was projected. Everyone was extremely friendly and professional. A shuttle was arranged The work was completed on time and the cost was exactly what was projected. Everyone was extremely friendly and professional. A shuttle was arranged while I was waiting to visit a sick family member in the hospital . Never had such good treatment from a dealership . I would highly recommended this dealership!!! More

Mercedes Stopped by to see what was included in Mercedes maintenance, average repair costs, and loaner vehicle information. Spoke with Morgan in Service Depart Stopped by to see what was included in Mercedes maintenance, average repair costs, and loaner vehicle information. Spoke with Morgan in Service Department, she was informing and nice. More