Mercedes-Benz of Wilkes-Barre - Service Center

Excellent service My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor Wor My car was ready for service C and a couple of other services. I had not been able to drive myself to get it done, my husband called Seth at Motor World and solved my problem in a second! They sent a driver to pick up my car and within 36 hours my car was back in my garage. This dealership knows the meaning of customer service and friendship. They are absolutely THE. best! Thank you Seth, Sheri and drivers! More

Easy process Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made Staff was wonderful and made getting repairs very easy. Communication was excellent! Repairs are typically stressful but the team at Motorworld made sure everything went smoothly. Thanks! More

Excellent service and follow through Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing ev Morgan Fischer was absolutely excellent as well as the other members of the Mercedes-Benz service team. They have remained committed to Doing everything humanly possible to make sure my car is fixed correctly and that everything is satisfactory. More

Great customer service. Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would defi Morgan was great to work with. My 2014 MB E350 was repaired under a factory recall. She was prompt in having the repair completed timely. I would definitely recommend Motorworld for your service needs. Ask for Morgan. SHE IS REALLY concerned about customer service. More

Mercedes-Benz of Wilkes-Barre Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel Morgan is the finest service advisor I have ever had the pleasure to deal with. She worked diligently to turn my bad day, flat tires and cracked wheel, into a stress free pleasurable experience. Thanks Morgan and the entire MotorWorld Mercedes team. Captain SpaceCat Avenger More

Excellent Service While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, While I’ve been a customer since 2001 and have had different service consultants, Marc definitely surfaces to the top of this group. He is courteous, attentive to details, customer service centric, and very pleasant to deal with. Thank you Marc for your courteous service. More

Had a low beam bulb replaced. The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for The many times I have used this dealship for service, everyone there where great. Always helpful friendly and courteous. I have nothing but praise for the dealership and everyone associated there. More

30,000 mile maintenance check All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Mega All persons encountered were ver professional, courteous and helpful. The service for which I came was done efficiently and to my satisfaction. Megan was, as always very polite and pleasant to communicate. More

Service Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for m Scheduling is a terrible problem For years now ever since mike one took over. I had to drive on an unsafe tire for weeks. New reception area for mercedes is awful. No privacy. All customers can hear each other’s conversation. Very poor concept. Personal attention I have been used to since owning my first S class is gone. More

Excellent service advisor In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Ma In all of the times I have visited Motorworld Mercedes-Benz, I have never encountered anyone more genuine as far as people and customer friendly as Marc Wheeler. More