Mercedes-Benz of Wilkes-Barre - Service Center

A.O.K. Such a great team working for all of us. Thanks so much for your professionalism. Your kindness. And for making me feel like I want to buy from M.W. Such a great team working for all of us. Thanks so much for your professionalism. Your kindness. And for making me feel like I want to buy from M.W. yet again. More

Quick and efficient service for a recall this service call. I am still waiting for a part for my new 2019 GLC 300. I have been waiting for this part since September. this service call. I am still waiting for a part for my new 2019 GLC 300. I have been waiting for this part since September. More

Got it all taken care of The repairs were stretched out over a week, waiting for parts (over the Holidays) The dealer dropped the vehicle at my house, a huge time saver! The repairs were stretched out over a week, waiting for parts (over the Holidays) The dealer dropped the vehicle at my house, a huge time saver! More

Excellent service. I brought my car in for routine service and asked to have a couple additional sercives preformed. All services were preformed. Highly recommend this d I brought my car in for routine service and asked to have a couple additional sercives preformed. All services were preformed. Highly recommend this dealership. Employees were very polite and helpful. More

Excellent Fast and friendly service Morgan got me everything I needed for my car and did her best to make sure I was takin care of Fast and friendly service Morgan got me everything I needed for my car and did her best to make sure I was takin care of More

Great rapid service for an unscheduled emergency I Showed up at the dealership on a Saturday morning before they normally opened to see if they could replace a run flat tire that I blew out the nigh I Showed up at the dealership on a Saturday morning before they normally opened to see if they could replace a run flat tire that I blew out the night before. I had to have the car towed 50 miles from where the blowout occurred to a nearby motel where I stayed overnight and although they were posted to open at 9am someone was already there 15 minutes early. I explained my situation to Morgan who was the service advisor and after taking all of the required information she soon found out that although the dearship didn’t have the needed tire that they could obtain one from a tire store in Scranton. They sent someone to pick it up and within 2 hours the car was fixed and was ready to go. I was really in a bind but they were so accommodating. They even gave me a ride back to my motel and picked me up again when the car was ready. I am not a regular customer but you couldn’t tell that from the quality of the service that I received(I certainly would be but I don’t live anywhere near the dealership). Thanks for your help. More

Kept us advised Thanks to all involved for getting the car fixed correctly. They ordered parts, and kept us advised along the way. The price came in just under what t Thanks to all involved for getting the car fixed correctly. They ordered parts, and kept us advised along the way. The price came in just under what they quoted (that was nice too). More

Service was good, it was a great experience and overall I’m satisfied! Looking forward to doing more business with this dealership in the near future! was good, it was a great experience and overall I’m satisfied! Looking forward to doing more business with this dealership in the near future! More

Excellent Service Experience I had my e350 worked on Seth went above and beyond to coordinate everything for me. I really appreciate his outstanding work. Thank You Seth I had my e350 worked on Seth went above and beyond to coordinate everything for me. I really appreciate his outstanding work. Thank You Seth More

Very happy working with Marc. Glad I found a contact in Mer I was always happy with the service I received from Motor World but being a long-time, loyal customer of Motor World I expected more. Long wait times I was always happy with the service I received from Motor World but being a long-time, loyal customer of Motor World I expected more. Long wait times and poor communication. The last time Marc was so good keeping me informed, he told me how long I could expect to wait and he was right. I will request to work with Marc from now on. More