Mercedes-Benz of Wilkes-Barre - Service Center

good experience it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all s it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all settings on radio and was looking in compartment in middle. Driver should be told not to change owners settings on anything. Thank you. More

2014 E350 Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. This is not true....this does not cover everything that a factory warranty cover. I had to pay for a washer fluid reservoir out of pocket. Even though i still have a warranty. This is not acceptable. More

Marc Wheeler He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. More

User friendly Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and to use until my car was ready 2 days later More

Great Servics The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! More

Service improved Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini More

Service was very courteous and everyone made us feel at home Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class Mercedes service gave us no trouble over being 10 minutes late and took the car right away. It was all so convenient and comfortable with first class accommodation- nice tv room, free coffee and water, and clean bathrooms right by the showroom. The counter person was also very informative and helpful. Wonderful experience. More

MotorWorld of Wilkes Barre PA MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoya MotorWorld of Wilkes Barre Pennsylvania strives to make its customers satisfied. My experience while purchasing both of my CLA 250 Mercedes was enjoyable. Shane Chabot was my salesman, and he was wonderful to work with. He went over and above to accommodate. Another great feature of this dealership is the valet/loaner service. Easy maintenance and service appointments are always a plus. More

Great customer service Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and Both Justin and Marc are a pleasure to work with. Seth was very professional when arranging the loaner for the day. The whole experience was great and made coming in for service an easy event. More

Excellent I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the ca I gave them an excellent rating because they deserve it! The service was very good. The completed work on the car was performed on time and the car was returned to our home the same day. More