Mercedes-Benz of Wilkes-Barre

Extremely, happy to have chances learn about this dealership. Yesterday, I just purchased a 2021 Mercedes-Benz Metris Base from this dealership. From beginning to end, super professional sales cons dealership. Yesterday, I just purchased a 2021 Mercedes-Benz Metris Base from this dealership. From beginning to end, super professional sales consultant, Shane, and Financial manager Peter, made the process seamless, quick, and painless. Shane was extremely knowledgeable about the vehicle and answer all questions I asked with great explanation. The financial manager, Peter, had all the paperwork ready and he was straightforward about the numbers and explain everything in detail. It was extremely great pleasure for me to work with these two gentlemen. I highly recommend Shane and Peter if you decided to buy a new car. I’m extremely encouraged myself to write this review for them, even though, neither of them asked me to do this. I did so because their hard work and professionalism should be recognized. As well, I would like to know more people that you will not regret if you will choose this dealership. Thank you so much for this great experience!!!! As well, I would like to say Thank you So much Justin for working with us over phone and scheduled appointment with Shane. Regards Volodymyr Vytvytsyy More

We had a great purchase experience at Mercedes Benz Wilkes-Barre. Kim was our sales and she was professional, knowledgeable and quickly respond to our requests. We were looking for a particular vehicle Wilkes-Barre. Kim was our sales and she was professional, knowledgeable and quickly respond to our requests. We were looking for a particular vehicle in their lot and quickly reached to the purchase decision. On the pick up day, Kim walked us thru all the features in the hot summer day and made sure we are happy with the purchase. Defiantely will come back again for another one. More

Let me start by says we bought 3 Mercedes Benz in the last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matt last 2 years from Kim and as with the 1st Benz , it’s been a pleasure to deal with Kim and all the representatives of the dealership. It doesn’t matter what level of Mercedes Benz you are buying, you are treated the same. We love and recommend this place 10000% Great experience visiting here and look forward to our next Benz soon thank you More

Justin Partington is an exceptional and pleasant salesperson. He is very knowledgeable about the vehicles and nice to deal with when purchasing a vehicle from. salesperson. He is very knowledgeable about the vehicles and nice to deal with when purchasing a vehicle from. More

Peter returned my phone call the second time. He left me detailed information and helped me to understand a process that I inquired about. Peter was very professional, friendly and helpful. detailed information and helped me to understand a process that I inquired about. Peter was very professional, friendly and helpful. More

We are very impressed with their great customer service and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their ser and complete professionalism in the service department. They make you feel like part of their family and always complete the task at hand. Their service folks such as Gail and Jason are top notch with communication, service and results! The sales folks that we worked with, Kim and Joe are very honest, sincere and supportive in making the sale happen in getting what you want. They work very hard to make sure that you are treated fairly and win the deal for your new car. Gary K. More

Kim provided great customer service & was knowledgeable with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, with the vehicles she showed us. She took the time to really go through certain features on my car i was purchasing. Her follow up call was helpful, friendly & appreciated! More

Salesperson was knowledgeable of the vehicle I purchased and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. and was very accessible on follow up questions. I experienced low pressure sales tactics and quick response to offers made. More

Mercedes Benz should be ashamed of these people representing their brand. I purchased a pre-owned Mercedes truck through MotorWorld and it had $1700 worth of issues. I was told truck was inspecte representing their brand. I purchased a pre-owned Mercedes truck through MotorWorld and it had $1700 worth of issues. I was told truck was inspected 160 point inspection blah blah. I drove over 2 hours to purchase the truck. Within the first week I reported an issue that I heard a loud noise when driving over bumps. It then took almost 2 weeks for me to get MotorWorld to look at it so I thought. I purchased the truck through MotorWorld but they told me I needed to bring it to Mercedes. So I thought that was strange because it looked like they had their own technicians. In any case I got it back to Mercedes(in the same complex down the road) and they had my truck for two weeks with minimal communication. Come to find out I have two leaking rear shocks and a bent sway bar link and I may need to replace front left shock and strut. I purchased the truck on 3/22 so there’s no way this happened on my watch. I got the run around between the sales manager at MotorWorld and Service Manager at Mercedes. MotorWorld told me Mercedes checked the truck and inspected it and everything was fine. Obviously it was not checked properly and they won’t cover any of the work they neglected to check. I’m disgusted and now I’m out of pocket close to 2k on a truck I just paid 16k for. There’s more to the story but it’s just not worth it at this point to keep complaining. I just wanted what was right to be done but customer service or pride doesn’t exists at this place. I hope one person reads this and takes their business elsewhere because these people don’t do the right thing. More